Customer Service Representative (CSR)

Draftomat; Los Angeles (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Paid training provided

Opportunities for advancement

Full-time employment

Job summary

Draftomat is seeking a dependable and customer-focused Customer Service Representative (CSR) to support daily client communication, service scheduling, and office coordination. This role is ideal for someone who enjoys helping customers and working in a fast-paced service environment.

You will respond to inquiries, schedule landscaping services, maintain records, and assist field teams with daily updates. This is a full-time position with paid training and opportunities for advancement; Monday

Qualifications

• Previous customer service or administrative experience preferred.
• Strong communication and interpersonal skills.
• Basic computer and scheduling software knowledge.
• Organized, dependable, and detail-oriented.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and office communication
• Schedule landscaping and maintenance service appointments
• Maintain accurate customer and scheduling records
• Coordinate with field teams regarding daily service updates
• Resolve customer concerns professionally and efficiently
• Provide administrative support to office operations as needed

Skills

Customer service

Communication

Organization

Multitasking

Tools

Scheduling software

Job description

About Us

Draftomat is a professional landscaping and grounds maintenance company providing reliable outdoor services for residential and commercial properties. We are committed to delivering excellent customer care and maintaining clean, healthy, and visually appealing outdoor environments.

Job Summary

We are seeking a dependable and customer-focused Customer Service Representative (CSR) to support daily client communication, service scheduling, and office coordination. This role is ideal for someone who enjoys helping customers and working in a fast-paced service environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and office communication
• Schedule landscaping and maintenance service appointments
• Maintain accurate customer and scheduling records
• Coordinate with field teams regarding daily service updates
• Resolve customer concerns professionally and efficiently
• Provide administrative support to office operations as needed

Qualifications

• Previous customer service or administrative experience preferred
• Strong communication and interpersonal skills
• Basic computer and scheduling software knowledge
• Organized, dependable, and detail-oriented
• Ability to multitask in a fast-paced environment

Compensation & Benefits

• Pay: $18 - $28 per hour
• Full-time stable employment
• Paid training provided
• Opportunities for advancement within the company

Work Schedule

• Monday to Friday