Client Service Representative

Draftomat; Birmingham (AL); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Paid training

Career advancement

Full-time employment

Supportive office environment

Job summary

Draftomat in Birmingham, AL is seeking a Client Service Representative to support strong customer relationships, service scheduling, and day-to-day office coordination. You will handle inquiries via phone, email, and in person, maintain accurate records, and coordinate with field teams to ensure timely service.

Ideal candidates have strong communication, organization, and basic computer skills, with a customer-first attitude.

Qualifications

• Previous customer service, client relations, or office support experience preferred.
• Strong communication and organizational skills.
• Basic computer proficiency and scheduling software experience.
• Detail-oriented and dependable.
• Professional and customer-first attitude.

Responsibilities

• Respond to client inquiries via phone, email, and in-person communication.
• Schedule landscaping, maintenance, and service appointments.
• Maintain accurate client records and service requests.
• Coordinate with field teams to ensure timely service completion.
• Resolve customer concerns and provide service updates.
• Assist with billing support and account management.
• Support office administrative tasks as needed.

Skills

Customer service

Communication

Organization

Scheduling software

Attention to detail

Professionalism

Job description

About Us

Draftomat is a professional landscaping and grounds maintenance company providing dependable outdoor maintenance solutions for residential and commercial clients. Our focus is on exceptional customer care, reliable service, and maintaining clean, visually appealing outdoor environments.

Job Summary

We are seeking a professional and customer-focused Client Service Representative to support customer relationships, service scheduling, and day-to-day office coordination. This role is ideal for someone with strong communication skills who enjoys helping clients and supporting business operations.

Key Responsibilities

• Respond to client inquiries via phone, email, and in-person communication


• Schedule landscaping, maintenance, and service appointments


• Maintain accurate client records and service requests


• Coordinate with field teams to ensure timely service completion


• Resolve customer concerns and provide service updates


• Assist with billing support and account management


• Support office administrative tasks as needed

Qualifications

• Previous customer service, client relations, or office support experience preferred


• Strong communication and organizational skills


• Basic computer proficiency and scheduling software experience


• Detail-oriented and dependable


• Professional and customer-first attitude

Compensation & Benefits

• Pay: $19 - $29 per hour


• Full-time stable employment


• Paid training


• Career advancement opportunities


• Supportive office environment

Work Schedule

• Monday to Friday


• Occasional weekends during peak seasons