Full-Time CSR — Growth, Training & Advancement

Community Choice Financial Family of Brands; Pittsburg (CA); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Paid training

Educational reimbursement

401(k) plan

Life insurance

Telemedicine

Job summary

Community Choice Financial Family of Brands in Pittsburg, CA, is hiring a Customer Service Representative to support California Check Cashing Stores. You’ll help customers access short-term financial solutions, process transactions, and deliver attentive in-store service in a fast-paced environment.

This entry-level role offers hands-on training, development, and opportunities to move across the brand network.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required in accordance with applicable law.
• Ability to meet the physical demands of this position (standing, lifting up to 25 pounds).

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing appointments.
• Maintain store appearance and comply with security procedures.
• Engage in ongoing training and stay current on product and process changes.

Skills

Communication skills

Attention to detail

Data entry

Phone proficiency

18+ age requirement

Compliance awareness

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands in Pittsburg, CA, is hiring a Customer Service Representative to support California Check Cashing Stores. You’ll help customers access short-term financial solutions, process transactions, and deliver attentive in-store service in a fast-paced environment.

This entry-level role offers hands-on training, development, and opportunities to move across the brand network.