Full-Time Clinic Front Desk & Patient Care Support

US Physical Therapy; New York (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

Metro Physical & Aquatic Therapy in Carroll Gardens, NY is seeking a Front Desk Coordinator for a full-time role. You will manage front desk operations, assist clinicians, schedule appointments, and ensure a welcoming patient experience.

The ideal candidate will have strong communication, be proficient with Google Suite, and comfortable working in a fast-paced clinic environment. Training provided; competitive hourly pay $18–$21 depending on experience.

Qualifications

• High school diploma or GED is required.
• One year of medical office experience preferred, familiarity in EMR systems a plus.
• One year of customer-service experience preferred.
• Proficiency in Google Suite is required.
• Strong communication skills and the ability to interact professionally.
• Ability to work effectively within a team environment.
• Excellent interpersonal skills and the ability to adapt quickly.
• Ability to observe and document patients' conditions and changes.

Responsibilities

• Greets and welcomes patients and visitors with a warm attitude and assists with check-in.
• Delivers high level of customer service and optimizes provider time.
• Manages scheduling operations and maximizes room usage.
• Maintains on-time patient flow and notifies clinicians of delays.
• Receives and processes incoming faxes and documents accordingly.
• Data entry into EMR and updates to patient records.
• Generates reports and maintains patient retention tracking.
• Ensures co-pays are tallied and managed.
• Sets up new and returning patient cases in the EMR.
• Assists patients during therapy and guides through routines.
• Maintains confidentiality and HIPAA compliance.
• Maintains a clean, organized clinic environment and performs light cleaning.
• Answers calls from physicians, hospitals, and patients with professionalism.
• Monitors supplies and assists with inventory management.

Skills

Strong communication

Google Suite

Time management

Organizational skills

Team player

Customer service

Problem solving

Education

High school diploma or GED

Tools

EMR systems

Job description

Metro Physical & Aquatic Therapy in Carroll Gardens, NY is seeking a Front Desk Coordinator for a full-time role. You will manage front desk operations, assist clinicians, schedule appointments, and ensure a welcoming patient experience.

The ideal candidate will have strong communication, be proficient with Google Suite, and comfortable working in a fast-paced clinic environment. Training provided; competitive hourly pay $18–$21 depending on experience.