Full-time Client Services Manager - Home Health (Fort Wayne)

BAYADA Home Health Care, Inc.; Fort Wayne (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

BAYADA Home Health Care, Fort Wayne Skilled Nursing is seeking a Client Services Manager to coordinate home care for clients and support field staff in Fort Wayne, IN. You will manage a caseload, build partnerships with families and referral sources, and ensure service continuity.

Join a mission-driven team committed to compassionate, reliable care. This role emphasizes collaboration with clinical leaders and office staff to optimize person-centered services and outcomes.

Qualifications

• A four-year college degree is required or equivalent healthcare experience.
• Strong interpersonal, communication, and relationship-building skills.
• Excellent organization and the ability to manage multiple priorities in a fast-paced environment.
• Sound judgment and a calm, solutions-focused approach when responding to changing needs or concerns.
• A demonstrated record of achieving goals; supervisory experience is preferred.
• Experience in healthcare, home care, recruiting, staffing, customer service, or related field is preferred.
• Basic computer skills and the ability to learn new systems.
• Ability to read, write, and communicate effectively in English.
• A commitment to BAYADA’s values of compassion, excellence, and reliability.

Responsibilities

• Build trusting relationships with clients, families, field employees, referral sources, and community partners.
• Coordinate client services and manage an active caseload, responding promptly to new requests, schedule changes, and service needs.
• Match clients with appropriate field employees based on client needs, employee skills and availability, and continuity of care.
• Check in with clients, families, and field employees to support satisfaction, dependable service, and positive working relationships.
• Participate in recruiting and onboarding field employees and help support their engagement and retention.
• Partner with clinical leaders and office teammates to communicate changes, resolve concerns, and support continuity of care.
• Provide administrative guidance and support to field employees, helping them feel informed and connected to the office.
• Maintain accurate client, scheduling, service, and communication information in BAYADA systems.
• Support effective caseload and fiscal management in accordance with established procedures.
• Help identify opportunities to improve service, strengthen relationships, and grow the office’s caseload.

Skills

Interpersonal skills

Communication skills

Organization

Multitasking

Problem-solving

Relationship-building

Supervisory experience

Education

Bachelor's degree or equivalent healthcare experience

Tools

BAYADA systems

Job description

BAYADA Home Health Care, Fort Wayne Skilled Nursing is seeking a Client Services Manager to coordinate home care for clients and support field staff in Fort Wayne, IN. You will manage a caseload, build partnerships with families and referral sources, and ensure service continuity.

Join a mission-driven team committed to compassionate, reliable care. This role emphasizes collaboration with clinical leaders and office staff to optimize person-centered services and outcomes.