Client Services Manager

BAYADA Home Health Care, Inc.; Fort Wayne (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

BAYADA Home Health Care, Fort Wayne Skilled Nursing is seeking a Client Services Manager to coordinate home care for clients and support field staff in Fort Wayne, IN. You will manage a caseload, build partnerships with families and referral sources, and ensure service continuity.

Join a mission-driven team committed to compassionate, reliable care. This role emphasizes collaboration with clinical leaders and office staff to optimize person-centered services and outcomes.

Qualifications

• A four-year college degree is required or equivalent healthcare experience.
• Strong interpersonal, communication, and relationship-building skills.
• Excellent organization and the ability to manage multiple priorities in a fast-paced environment.
• Sound judgment and a calm, solutions-focused approach when responding to changing needs or concerns.
• A demonstrated record of achieving goals; supervisory experience is preferred.
• Experience in healthcare, home care, recruiting, staffing, customer service, or related field is preferred.
• Basic computer skills and the ability to learn new systems.
• Ability to read, write, and communicate effectively in English.
• A commitment to BAYADA’s values of compassion, excellence, and reliability.

Responsibilities

• Build trusting relationships with clients, families, field employees, referral sources, and community partners.
• Coordinate client services and manage an active caseload, responding promptly to new requests, schedule changes, and service needs.
• Match clients with appropriate field employees based on client needs, employee skills and availability, and continuity of care.
• Check in with clients, families, and field employees to support satisfaction, dependable service, and positive working relationships.
• Participate in recruiting and onboarding field employees and help support their engagement and retention.
• Partner with clinical leaders and office teammates to communicate changes, resolve concerns, and support continuity of care.
• Provide administrative guidance and support to field employees, helping them feel informed and connected to the office.
• Maintain accurate client, scheduling, service, and communication information in BAYADA systems.
• Support effective caseload and fiscal management in accordance with established procedures.
• Help identify opportunities to improve service, strengthen relationships, and grow the office’s caseload.

Skills

Interpersonal skills

Communication skills

Organization

Multitasking

Problem-solving

Relationship-building

Supervisory experience

Education

Bachelor's degree or equivalent healthcare experience

Tools

BAYADA systems

Job description

Client Services Manager – Fort Wayne Skilled Nursing

Location: Fort Wayne, Indiana
Schedule: Full-time, Monday through Friday; 8:30 am - 5 pm
Office: Fort Wayne Skilled Nursing (FWS)

Make a meaningful difference, every day

Are you energized by building relationships, solving problems, and helping people receive the care they need at home? BAYADA Home Health Care is seeking a compassionate, organized Client Services Manager to support our Fort Wayne Skilled Nursing office.

In this role, you’ll help coordinate reliable home care for clients and families while supporting the field employees who make that care possible. You’ll work closely with clinical and office teammates to strengthen service, grow the caseload, and make each interaction feel personal, responsive, and respectful.

BAYADA’s Fort Wayne Skilled Nursing team supports children and adults with complex medical needs in the comfort of home. Join a mission-driven team committed to care delivered with compassion, excellence, and reliability.

What you’ll do

• Build trusting relationships with clients, families, field employees, referral sources, and community partners.

• Coordinate client services and manage an active caseload, responding promptly to new requests, schedule changes, and service needs.

• Match clients with appropriate field employees based on client needs, employee skills and availability, and continuity of care.

• Check in with clients, families, and field employees to support satisfaction, dependable service, and positive working relationships.

• Participate in recruiting and onboarding field employees and help support their engagement and retention.

• Partner with clinical leaders and office teammates to communicate changes, resolve concerns, and support continuity of care.

• Provide administrative guidance and support to field employees, helping them feel informed and connected to the office.

• Maintain accurate client, scheduling, service, and communication information in BAYADA systems.

• Support effective caseload and fiscal management in accordance with established procedures.

• Help identify opportunities to improve service, strengthen relationships, and grow the office’s caseload.

What you’ll bring

• A four-year college degree is required or equivalent healthcare experience.

• Strong interpersonal, communication, and relationship-building skills.

• Excellent organization, follow-through, and the ability to manage multiple priorities in a fast-paced environment.

• Sound judgment and a calm, solutions-focused approach when responding to changing needs or concerns.

• A demonstrated record of achieving goals and taking on increasing responsibility; supervisory experience is preferred.

• Experience in healthcare, home care, recruiting, staffing, customer service, or a related field is preferred.

• Basic computer skills and the ability to learn new systems.

• The ability to read, write, and communicate effectively in English.

• A commitment to BAYADA’s values of compassion, excellence, and reliability.

Why BAYADA

At BAYADA, we believe our clients and families deserve care that helps them live safely and comfortably at home. Our employees are at the heart of that commitment. As a Client Services Manager, you’ll help create a supportive experience for clients and families while building strong partnerships with the field employees who provide care every day.

You’ll join a collaborative local team backed by the resources and experience of a trusted home health care organization—and have the opportunity to make a lasting difference in your community.

Ready to make a difference?

Bring your relationship-building skills and commitment to dependable service to BAYADA’s Fort Wayne Skilled Nursing team.

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.