Full Time Client Care Specialist New Position

Lifting Up Westchester; City of Peekskill (NY); On-site; USD 22,000 - 31,000; Full time

Job summary

Jan Peek Homeless Shelter in Peekskill, NY is seeking a Client Care Specialist to provide direct care, guidance, and supervision for shelter residents. This role emphasizes dignity, respect, and positive social interaction within a 7-day operation.

You will handle daily records, assist with meals, cleaning, and safety rounds, and respond to resident concerns with crisis intervention when needed.

Qualifications

• High School diploma or GED required.
• Minimum one year of experience in human services, preferably in residential settings.
• Basic computer experience helpful.
• Knowledge of alcohol, drug, and mental health issues is a plus.

Responsibilities

• Develops good relationships with residents and contributes to a positive atmosphere in the program.
• Responds to concerns of residents, documents issues and problems via logs and incident reports.
• Completes mandated daily records of resident census documentation.
• Provides security to ensure orderly entrance/exit and escorts out unauthorized people; door rounds for hazards and repairs.
• Crisis intervention: identify clients at risk and deescalate volatile situations.
• Assists in serving meals and laundering bed linens.
• Provides general cleaning and housekeeping support to custodial staff as required.
• Attends staff meetings and in-service training workshops when required.

Skills

Basic computer skills

Knowledge of alcohol, drug, and mental

Education

High School diploma or GED

Job description

JOB DESRIPTION: CLIENT CARE SPECIALIST Jan Peek Homeless Shelter

REPORTS TO: DIRECTOR OF SHELTER SERVICES

SHIFT: Tuesday - Saturday Noon until 8:00 pm

Salary: $19.00 per hour

SUMMARY:

Position requires a commitment to engaging homeless individuals with dignity and respect. Provides direct care, guidance, and supervision to shelter residents; assists in oversight of routines of daily living in a shelter setting; fosters positive socialization and interaction among residents.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develops good relationships with residents and contributes to the development of a positive atmosphere in the program.
• Responds to concerns of residents, communicates and document issues and problems via log entries, narratives and incident reports.
• Completes all mandated daily records of resident census documentation.
• Serves a security role to ensure orderly entrance and exit of residents and to escort out unauthorized people and disruptive clients; makes rounds of facility and grounds to identify any safety hazards, damage or need for maintenance repairs
• Crisis intervention: Ability to identify clients at risk of self-destructive or high-risk behaviors and declare potentially volatile situations.
• Assist in serving prepared meals and laundering bed linens.
• Provides general cleaning and housekeeping support to custodial staff as required to maintain safe and sanitary conditions on a 24-hour basis.
• Attend staff meetings and in-service training workshops when required.

MINIMUM JOB REQUIREMENTS:

1. High School diploma/GED
2. One year of experience in Human Services (experience relevant to residential environments) preferred.
3. Basic computer experience helpful
4. Knowledge of alcohol, drug, and mental health issues, a plus