Residential Associate

BHRAGS; New York (NY); On-site; USD 28,000 - 30,000; Full time

Job summary

BHRAGS is seeking a dedicated Shelter Operations Assistant in Brooklyn, NY. You will help run day-to-day shelter activities, process new client intake, assign beds, and maintain census records while distributing supplies and documents to residents. The role requires strong communication, confidentiality, and a willingness to work flexible hours.

Qualified candidates have a high school diploma, basic MS Office skills, and preferably bilingual Spanish abilities to support diverse clients.

Qualifications

• High School diploma or GED required.
• Proficiency with MS Office Suite (Word, Excel, Outlook).
• Bilingual Spanish preferred to support diverse clients.
• Excellent communication and teamwork abilities.
• Ability to handle confidential information with care.

Responsibilities

• Assist in the day-to-day operations of a shelter for residents.
• Process new client intake information and bed assignment.
• Maintain daily census records.
• Distribute clothing and personal care items to clients.
• Distribute mail, appointment slips and other documentation to clients.
• Write detailed incident reports and manage shift summaries.

Skills

Bilingual Spanish

Communication skills

Education

High School diploma/GED

Tools

MS Office Suite

Job description

• Location 3206 Emmons Ave.,Brooklyn, NY, 11235,United States
• Base Pay $20.00 - $21.90 / Hour
• Employee Type FullTime
• Required Degree High school

Contact information

• Phone [phone]

Description

POSITION DUTIES AND RESPONSIBILITIES: (MAY VARY BASED ON SHIFT)

• Assist in the day-to-day operations of a shelter for residents.
• Process new client intake information and bed assignment.
• Maintain daily census records.
• Distribute clothing and personal care items to clients as needed.
• Distribute mail, appointment slips and other documentation to clients.
• Write detailed incident reports regarding client activity and the condition of the entire shelter.
• Document and maintain Shift Summaries and Logbooks.
• Conduct searches of client lockers.
• Conduct client pack-ups and property return.
• Manage CARES, the DHS client database.
• Participate in training and staff meetings.
• Utilize CPR/First Aid and/or Narcan techniques in emergency situations and conform to OSHA standards.
• Ability to climb stairs, walk throughout the facility, stand to talk to clients and staff, and sit for extended periods.
• Perform other related duties as assigned by the Supervisor.
• Enforce Fire Safety Plan.
• Assist residents with laundry services and manage linen exchange for shelter residents where needed.
• Ability to bend, or squat to frequently retrieve records from filing cabinets and lift up to 30lbs, unassisted.
• Ability to work cooperatively with peers and other staff in order to serve the needs of the client.
• Escort clients to appointments outside of the facility as needed.
• Grant and record client access to their medications.
• Availability and flexibility to work overtime, weekends, and holidays.
• Provide the Department of Homeless Services (DHS) with daily census figures.
• Ability to create a warm, supportive environment; and work effectively with individuals in a community residence, and or mental/physical disabilities.

Requirements

• High School diploma/GED.
• Knowledge of Microsoft Office Suite.
• Bi-Lingual Spanish preferred.
• Familiarity with the underserved population, including but not limited to, homelessness,
  substance use, mental health, and LGBTQ populations.
• Excellent communications skills and can work independently and with a team
  environment. Ability to interact and function as part of a team; including cooperation,
  adaptability, flexibility, courtesy, and acceptance of feedback to foster smooth and
  efficient processing of workflow.
• Excellent organizational, follow-up and follow through skills. Ability to meet deadlines
  and excellent multi-tasking ability is essential
• Self-motivated, energetics, self-starter with excellent client service skills
• Demonstrate professionalism, excellent communication, organizational, time management,
  and multi-tasking skills, and a strong attention to detail.
• Interpersonal skills necessary in order to communicate in person, by email and telephone to
  provide information with courtesy and tact while maintaining strict confidentiality.
• Ability to interact with all levels of agency personnel and display a strong and positive
  image of the agency