Client Care Specialist Full Time New Position

Lifting Up Westchester; City of Peekskill (NY); On-site; USD 22,000 - 31,000; Full time

Job summary

Lifting Up Westchester is seeking a Client Care Specialist for Jan Peek Homeless Shelter in Peekskill, NY. The role focuses on engaging residents with dignity, providing direct care, guidance, and supervision to shelter residents, and supporting routines of daily living in a shelter setting.

The position requires compassion, strong communication, and the ability to maintain safety and order while promoting positive social interaction among residents.

Qualifications

• High School diploma or GED required.
• At least 1 year of experience in Human Services, preferably in residential settings.
• Basic computer experience preferred.
• Knowledge of alcohol, drug, and mental health issues is a plus.

Responsibilities

• Develops good relationships with residents and contributes to a positive atmosphere.
• Responds to residents' concerns, documents issues via logs and reports.
• Completes daily resident census records.
• Maintains security by monitoring entrances/exits and escorting disruptive individuals; conducts rounds for hazards.
• Performs crisis intervention and assesses risk of self-harm or high-risk behaviors.
• Assists in serving meals and laundering bed linens.
• Provides cleaning and housekeeping support to maintain safe conditions.
• Attends staff meetings and trainings as required.

Skills

Communication

Crisis intervention

Record keeping

Basic computer literacy

Education

High School diploma/GED

Job description

JOB DESRIPTION: CLIENT CARE SPECIALIST Jan Peek Homeless Shelter

REPORTS TO: DIRECTOR OF SHELTER SERVICES

SHIFT: Tuesday - Saturday Noon until 8:00 pm

Salary: $19.00 per hour

SUMMARY:

Position requires a commitment to engaging homeless individuals with dignity and respect. Provides direct care, guidance, and supervision to shelter residents; assists in oversight of routines of daily living in a shelter setting; fosters positive socialization and interaction among residents.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develops good relationships with residents and contributes to the development of a positive atmosphere in the program.
• Responds to concerns of residents, communicates and document issues and problems via log entries, narratives and incident reports.
• Completes all mandated daily records of resident census documentation.
• Serves a security role to ensure orderly entrance and exit of residents and to escort out unauthorized people and disruptive clients; makes rounds of facility and grounds to identify any safety hazards, damage or need for maintenance repairs
• Crisis intervention: Ability to identify clients at risk of self-destructive or high-risk behaviors and declare potentially volatile situations.
• Assist in serving prepared meals and laundering bed linens.
• Provides general cleaning and housekeeping support to custodial staff as required to maintain safe and sanitary conditions on a 24-hour basis.
• Attend staff meetings and in-service training workshops when required.

MINIMUM JOB REQUIREMENTS:

1. High School diploma/GED
2. One year of experience in Human Services (experience relevant to residential environments) preferred.
3. Basic computer experience helpful
4. Knowledge of alcohol, drug, and mental health issues, a plus