Client Care Specialist Shift Supervisor 4pm12am

Caring For The Hungry And Homeless; City of Peekskill (NY); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Job summary

Caring For The Hungry And Homeless in Peekskill, NY is looking for a Client Care Specialist Shift Supervisor for the 4pm-12am shift. You will oversee shift operations, ensuring a safe and efficient environment while supporting staff and clients.

The ideal candidate has at least 2 years of client service experience and is committed to social justice. Key responsibilities include managing intake processes and maintaining accurate documentation. Competitive compensation of $22 per hour along with benefits is offered.

Qualifications

• Minimum of 2 years of client service experience.
• Experience with issues related to homelessness, mental illness, and trauma.
• Strong commitment to social justice and equity.

Responsibilities

• Oversee shift operations to ensure a safe and efficient environment.
• Complete intake processes for new clients.
• Maintain accurate documentation logs and communicate key updates.
• Ensure all tasks are completed accurately and timely.

Skills

Empathy

Conflict resolution

Time-management

Ability to work with diverse populations

Education

High School Diploma or Equivalent

Tools

Microsoft

HMIS

Databases

Job description

Benefits

• 401(k)
• Health insurance
• Paid time off

Client Care Specialist Shift Supervisor 4pm-12am

Location: Peekskill, NY

Reports to: Client Care Specialist Supervisor /CE Assessor - Peekskill

Position Summary

The Jan Peak Client Care Specialist Shift Supervisor 4pm-12am is responsible for overseeing shift operations to maintain a safe, compliant, and efficient environment, while offering hands‑on guidance and support to staff, volunteers, and interns.

Key Responsibilities

• Review prior shift reports, including narratives, incident reports, and communication logs to ensure continuity of care and operations.
• Oversee and support daily operations and client routines, including Emergency Shelter (ES) protocols, shower schedules, clothing closet procedures, and resident medication monitoring (as applicable).
• Complete intake processes for new ES clients, including screening, Pause List review, sex offender registry checks, and accurate HMIS data entry.
• Maintain accurate documentation logs, such as visitor and donation tracking, green logbook entries, and shift summary reports.
• Ensure all shift tasks are completed accurately, timely, and in compliance with organizational standards.
• Communicate and document key shift updates, incidents, and client concerns for seamless handoff to incoming staff at 12 AM.
• Make recommendations to improve efficiency and streamline service delivery.
• Other duties as assigned.
• Operations oversight: replenish utensils and condiments, ensure welcome kits are available, oversee facility cleanliness including kitchen cleaning, garbage removal, and weekend deep cleaning tasks.
• Work schedule determined by Supervisor to meet 24/7 operational needs, including evenings, weekends, and holidays.

Qualifications

• High School Diploma or Equivalent.
• Minimum of 2 years of client service; ability to engage clients with empathy and experience in conflict resolution and deescalation.
• Experience with issues related to homelessness, mental illness, and trauma.
• Proficient with Microsoft, HMIS, and databases.

Skills and Abilities

• Strong commitment to social justice and equity.
• Ability to work with diverse populations.
• Excellent time-management skills.
• Self-starter; flexible; ability to adapt to urgency.

Compensation

Salary: $22 per hour + benefits.

CHHOP is an equal opportunity employer and embraces a diverse workforce and culture.