Client Care Specialist Shift Supervisor 4pm-12am

Caring For The Hungry And Homeless; City of Peekskill (NY); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Job summary

Caring For The Hungry And Homeless seeks a Client Care Specialist Shift Supervisor (4pm-12am) in Peekskill, NY. You will supervise shift operations to ensure safety, compliance, and efficient service while guiding staff, volunteers, and interns.

You will oversee intake, HMIS data, and documentation, plus coordinate client routines, shelter activities, and medication monitoring as applicable. Strong empathy and conflict-resolution skills are essential.

Qualifications

• High School Diploma or Equivalent.
• Minimum of 2 years of client service experience.
• Experience with homelessness, mental illness, and trauma.
• Proficiency with Microsoft, HMIS and databases.

Responsibilities

• Receive and review prior shift reports, including narratives, incident reports, and communication logs to ensure continuity of care and operations.
• Oversee and support daily operations and client routines, including Emergency Shelter (ES) protocols, shower schedules, clothing closet procedures, and resident medication monitoring (as applicable).
• Complete intake processes for new ES clients, including screening, Pause List review, sex offender registry (SO) checks, and accurate HMIS data entry.
• Ensure and maintain accurate documentation logs, including:
• Visitor and donation tracking
• Green logbook entries
• Shift summary reports
• Reviewing all HMIS data entry is accurate, current, and compliant with reporting requirements.
• Ensures all shift tasks are completed accurately, timely, and in compliance with organizational standards
• Communicate and document key shift updates, incidents, and client concerns for seamless handoff to incoming staff at 12 AM.
• Make recommendations to improve efficiency and streamline service delivery
• Other duties as assigned

Skills

Client service

Conflict resolution

Empathy

Communication

Education

High School Diploma or Equivalent

Tools

Microsoft Office

HMIS

Databases

Job description

Benefits:

• 401(k)
• Health insurance
• Paid time off

Client Care Specialist Shift Supervisor 4pm-12am

Location: Peekskill, NY

Reports to: Reporting to the Client Care Specialist Supervisor /CE Assessor - Peekskill

Position Summary:

the Jan Peek Client Care Specialist Shift Supervisor 4pm-12am is responsible for overseeing shift operations to maintain a safe, compliant, and efficient environment, while offering hands-on guidance and support to staff, volunteers, and interns.

Key Responsibilities:

• Receive and review prior shift reports, including narratives, incident reports, and communication logs to ensure continuity of care and operations.
• Oversee and support daily operations and client routines, including Emergency Shelter (ES) protocols, shower schedules, clothing closet procedures, and resident medication monitoring (as applicable).
• Complete intake processes for new ES clients, including screening, Pause List review, sex offender registry (SO) checks, and accurate HMIS data entry.
• Ensure and maintain accurate documentation logs, including:
• Visitor and donation tracking
• Green logbook entries
• Shift summary reports
• Reviewing all HMIS data entry is accurate, current, and compliant with reporting requirements.
• Ensures all shift tasks are completed accurately, timely, and in compliance with organizational standards
• Communicate and document key shift updates, incidents, and client concerns for seamless handoff to incoming staff at 12 AM.
• Make recommendations to improve efficiency and streamline service delivery
• Other duties as assigned

Operations Oversight:

• Ensure utensils and condiments are replenished
• Ensure adequate welcome kits are available for distribution
• Oversee facility cleanliness, including:
• Kitchen cleaning and upkeep
• Removal of garbage
• Weekend deep cleaning tasks (bathrooms and additional sanitization)

Schedule:

• As determined by Supervisor to meet 24/7 operational needs, including evenings, weekends, and holidays.

Qualifications:

• High School Diploma or Equivalent
• Minimum of 2 years of client service, ability to engage clients with empathy and experience in conflict resolution and deescalation
• Experience with issues related to homelessness, mental illness, and trauma
• Proficient with Microsoft, HMIS and databases

Skills and Abilities:

• Strong commitment to social justice and equity
• Ability to work with diverse populations
• Excellent time management skills
• Self-starter; flexible; ability to adapt to urgency

Salary: $22/hour + benefits

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queerand non-binary people, veterans, parents, and individuals with disabilities to apply. CHHOP is an equal opportunity employer and embraces a diverse workforce and culture.