Full-Time Call Center Representative

EmergencyMD; Atlanta (GA); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Employee Stock Ownership

Comprehensive Medical, Dental, and Vision Benefits

Paid Vacation

Traditional 401K with company matching

Free Life Insurance Policy

Legal Assistance

Job summary

EmergencyMD in Atlanta, GA is seeking a Full-Time Call Center Representative to provide comprehensive support in an office setting. Ideal candidates will possess strong communication skills and computer literacy. The role involves managing calls, gathering essential information, and entering it into the system.

Training is provided, and full-time employees enjoy benefits such as Employee Stock Ownership and Medical, Dental, and Vision coverage.

Qualifications

• Welcoming voice and professional tone.
• Strong command of the English language.
• Excellent spelling and grammar skills.

Responsibilities

• Manage incoming calls with a polite demeanor.
• Gather and relay essential information accurately.
• Enter information into the system to ensure effective communication.

Skills

Excellent communication skills

Computer literacy

Typing speed of 35 words per minute or more

Job description

Full-Time Call Center Representative

Location: Atlanta, GA

AMTI is seeking dedicated and detail-oriented Full-Time Call Center Representatives to join our rapidly growing team. In this vital role, you'll provide friendly, professional, and comprehensive support to our diverse client base, which spans medical offices, apartment complexes, and various professional services. This is an in-office position.

We pride ourselves on our supportive, compassionate, and collaborative environment, where teamwork and exceeding client expectations are paramount. If you possess excellent communication skills and computer literacy, we encourage you to apply.

Key Responsibilities

• Professionally manage a high volume of incoming calls, greeting callers with a polite and pleasant demeanor.
• Accurately gather and relay essential information, ensuring all message details are thorough and precise.
• Verify and meticulously enter information into our system, providing clients with confidence that their issues will be effectively communicated.

Qualifications

• A welcoming voice and an upbeat, professional tone.
• Strong command of the English language, including excellent spelling and grammar.
• Proficiency in a Windows-based computer environment.
• Ability to type 35 words per minute or more.
• Excellent attendance record.
• Availability to work one weekend day.

No prior experience is required; we provide comprehensive training in a positive, team-focused environment designed for your success.

Compensation and Benefits

• Compensation: $16/hr
• Full-time employees are eligible for a robust benefits package including:
• Employee Stock Ownership
• Comprehensive Medical, Dental, and Vision Benefits
• Paid Vacation
• Traditional 401K with company matching
• Free Life Insurance Policy
• Legal Assistance

Shifts

• Full-Time - 40 hours per week, 10-hour shifts
• Must be available to work a weekend day (Sat or Sun each week)
• Training will last approximately one week. On your second week, you will move to your new set schedule.

AMTI is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.