Full-Time Banking Universalist: Member Services & Solutions

Freedom First Credit Union; Roanoke (VA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

401K with company match

Paid Time Off & Recognized Holidays

Voluntary Benefit Options (Life, Acc*?

Employee Discounts Program (Travel, T—

Potential Signing Bonus for Qualified候

Job summary

Freedom First Credit Union in Roanoke, VA is seeking a Full-Time Universalist to start in teller transactions and member service, with training to open accounts, lending, and other financial services.

Based at our Crossroads location, you will provide exceptional service to members, accurately process financial transactions, and build trusted relationships by educating them on products and services that support their financial goals.

Qualifications

• 1–3 years in banking, financial services, or customer service.
• Strong interpersonal and communication skills.
• Ability to educate members and identify financial needs.
• Proficiency with computer and administrative support systems.
• Ability to read and interpret financial documents.

Responsibilities

• Customer Service & Sales (40%): Deliver outstanding service by assessing member needs, educating members on available products and services, and recommending appropriate financial solutions.
• Transactions & Problem Solving (35%): Assist members with deposits, withdrawals, loan payments, and account inquiries. Provide accurate information and resolve issues promptly.
• Cash Handling (20%): Balance a cash drawer. Receive, process, and balance daily financial transactions. Maintain accuracy and compliance with policies.
• Branch Operations (5%): Support opening/closing procedures and assist with branch balancing.

Skills

Interpersonal skills

Communication skills

Analytical thinking

Computer skills

Financial document literacy

Job description

Freedom First Credit Union in Roanoke, VA is seeking a Full-Time Universalist to start in teller transactions and member service, with training to open accounts, lending, and other financial services.

Based at our Crossroads location, you will provide exceptional service to members, accurately process financial transactions, and build trusted relationships by educating them on products and services that support their financial goals.