Branch Teller & Member Services Specialist

Virginia Credit Union; Roanoke (VA); On-site; USD 47,000 - 52,000; Full time

Job summary

Virginia Credit Union seeks a versatile Universal Branch Representative who will perform teller and Member Service Representative duties to deliver an exceptional member experience. You will open memberships, manage deposits and loan referrals, and cross-sell VACU products while maintaining accurate cash handling and security protocols.

Excel at building relationships, answering inquiries, and meeting service and sales goals.

Qualifications

• Experience in delivering quality member service at a financial institution.
• Ability to cross-sell products and services based on member needs.
• Notary certification required; stay informed of notary rules/regulations.
• Proficient in cash handling and balancing cash drawer.

Responsibilities

• Open memberships and deposit accounts for members.
• Perform teller transactions accurately with balanced cash drawer daily.
• Provide member referrals to deepen relationships and cross-sell VACU products.
• Handle member inquiries professionally by phone and in person.

Skills

Customer service

Cross-selling

Communication

Notary certification

Education

High school diploma or equivalent

Some college or business courses preferred

Job description

Virginia Credit Union seeks a versatile Universal Branch Representative who will perform teller and Member Service Representative duties to deliver an exceptional member experience. You will open memberships, manage deposits and loan referrals, and cross-sell VACU products while maintaining accurate cash handling and security protocols.

Excel at building relationships, answering inquiries, and meeting service and sales goals.