Full Time AM Front Desk Agent

Remington Hospitality; North Canton (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Remington Hospitality in North Canton seeks a friendly front desk clerk to warmly welcome guests and manage check-in/out with efficiency.

You will assist with pre-registration and block reservations when needed, while quoting rates and processing charges accurately to ensure smooth operations at the front desk. The role requires attention to detail and a commitment to guest satisfaction in a fast-paced environment.

Responsibilities

• Greet guests cordially and efficiently check them in and out.
• Assist with pre-registration and block reservations when needed.
• Post charges accurately and promptly.
• Manage front office cash handling, including cash, checks and card payments.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and cancellation/relocation procedures.

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.