Dispatch Specialist - Fulltime and Onsite - Hayward, CA

Comrise; Hayward (CA); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

401K match 4% after 6 months

10 days PTO per year

Medical, vision, dental insurance with various plan options

Job summary

A logistics company in Hayward, CA seeks a skilled Dispatch Specialist to manage delivery routes and support drivers. The ideal candidate should possess a high school diploma and have experience in dispatch or logistics. Responsibilities include real-time driver support, route management, and performance monitoring. The role requires excellent communication skills and a proactive approach to problem-solving. This full-time role offers competitive pay and requires a willingness to conduct field ride-alongs.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree is a plus.
• Proven experience in dispatch, logistics, or fleet coordination role.
• Exceptional communication and interpersonal skills under pressure.
• Strong problem-solving abilities with proactive issue identification.
• Ability to analyze data and driver metrics for improvement.

Responsibilities

• Schedule and dispatch DSPs and drivers to assigned routes.
• Provide live support to drivers, assisting with issues during deliveries.
• Monitor driver performance and train drivers on best practices.
• Proactively contact drivers and DSPs to resolve delivery issues.
• Conduct ride-alongs with drivers for delivery monitoring.

Skills

Exceptional communication skills

Strong problem-solving abilities

Tech-savvy with dispatch software

Ability to analyze data

Highly organized and multitasking

Education

HS diploma or equivalent

Associate or Bachelor's degree

Tools

Dispatch software

Communication tools (softphones, SMS)

Job description

Dispatch Specialist - Fulltime and Onsite - Hayward, CA

Posted 1 day ago. Be among the first 25 applicants.

Job Details

• Job Title: Dispatch Specialist - Logistics Industry
• Location: Hayward, California, United States - 5 days Onsite
• Term: Full time and Permanent
• Working Hours: 5am - 2pm (Weekend availability required)
• Pay Ranges: $21.00/hr - $23.00/hr

Benefits

• 401K match 4% after 6 months
• 10 days PTO per year
• Medical, vision, dental insurance with various plan options
• Benefits start 1st of month after 60 days

Overview

We are seeking a highly organized and proactive Dispatch Specialist to join our dynamic operations team. In this critical role, you will be the central hub of communication for our Delivery Service Partners (DSPs) and drivers, ensuring the efficient execution of daily routes and the highest standards of delivery performance. Your ability to solve problems in real-time, monitor key metrics, and support our field team will be essential to our success.

Key Responsibilities

• Route Management & Dispatch: Schedule and dispatch DSPs and drivers to assigned routes based on induction schedules, customer demands, and on-the-fly requests.
• Real-Time Driver Support: Provide live support to drivers during delivery hours, assisting with exception handling, navigation issues, and delivery problems to ensure successful first-attempt deliveries.
• Performance Monitoring & Training: Monitor driver performance against company standards, including photo quality and delivery success rates. Partner with management to coach and train drivers on best practices as outlined in the company delivery guide.
• Issue Resolution & Communication: Proactively contact drivers, DSPs, and recipients via softphone (calls/text) and company-provided systems to verify and resolve delivery issues, ensuring accuracy and customer satisfaction.
• Field Support & Escalation: Periodically conduct ride-alongs with drivers within assigned territories to directly observe, diagnose, and resolve chronic delivery problems.
• Delivery Failure Analysis: Meticulously monitor, review, and validate the reasons for all failed delivery attempts. Work with drivers to address and correct any discrepancies in their reporting.
• Returns Processing: Efficiently process all returned undeliverable packages at the sorting center to facilitate valid redelivery attempts or final disposition.
• Team Collaboration: Assist management with DSP and driver recruitment, screening, onboarding, and performance monitoring activities.

Qualifications & Skills

• HS diploma or equivalent required; associate or bachelor’s degree is a plus.
• Proven experience in a dispatch, logistics, or fleet coordination role.
• Exceptional communication and interpersonal skills, with the ability to relay information clearly and calmly under pressure.
• Strong problem‑solving abilities and a proactive approach to identifying and resolving issues.
• Tech‑savvy, with proficiency in using laptops, dispatch software, and communication tools (softphones, SMS).
• Ability to analyze data and driver metrics to identify trends and areas for improvement.
• Highly organized with the ability to manage multiple tasks and priorities simultaneously.
• Willingness to periodically conduct ride‑alongs in the field.
• A valid driver's license is required.

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