FULL-TIME 3p-11p Front Desk Agent

Concord Hospitality Enterprises; Pittsburgh (Allegheny County); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Competitive Pay

Medical plans

Prescription discounts

Vision/Dental

401K Retirement Program

Free hotel room nights

Group Life Insurance

Disability Programs

Verizon wireless discount

Education assistance

Job summary

Concord Hospitality Enterprises is seeking Front Desk & Guest Care staff for its Pittsburgh hotel. The role centers on guest interaction at the hub of the hotel, delivering warm hospitality and proactive service to create a memorable guest experience.

Team members are part of a culture that values respect, development, and a fun, supportive workplace. Responsibilities include assisting guests, maintaining service levels, and addressing concerns promptly while handling payments and communications

Responsibilities

• Assist guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively address guest concerns to ensure satisfaction
• Post guest charges, collect payments and follow cash handling procedures
• Handle guest mail and messages with privacy and professionalism
• Be knowledgeable of hotel brand programs and travel offers
• Communicate effectively with various departments and management about guest comments
• Respond quickly to calls, lobby visitors and team members needing front desk assistance
• Maintain knowledge of hotel safety and emergency procedures

Job description

Front Desk & Guest Care

OPEN AVAILABILITY

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Here are some reasons our associates like working for us:

Our Benefits (applies to Full Time Associates Only)

• Competitive Pay
• Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental
• 401K Retirement Program with company contribution - FREE MONEY!
• Complimentary Hotel Room Night Program - Receive 7 free nights a year
• Group Life Insurance equal to your annual salary
• Voluntary Short and Long Term Disability Programs
• Verizon Wireless Discount - save up to 18% off your billing a month with our partnership with Verizon
• Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs - take classes related to hospitality and save up to 9% off the tuition price

Role Responsibilities

• As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience they can have by:
• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures

Why Concord?

Concord's foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest - having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.