Full-Time Front Desk Agent

Concord Hospitality Enterprises; Charlotte (NC); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

Life Insurance

Disability insurance

401(k)

Tuition assistance

Discounted hotel rates

Training & development

Career advancement opportunities

Job summary

Concord Hospitality Enterprises is seeking a Front Desk & Guest Care professional to welcome guests, manage daily front desk tasks, and ensure an exceptional stay. You will interact with guests, handle inquiries, and support hotel operations with a positive, service-oriented attitude.

The role emphasizes proactive communication, responsiveness, and a caring approach to guest needs, within a culture that values respect and teamwork across Concord Hospitality properties.

Qualifications

• Front desk guest-facing role experience is a plus.
• Excellent verbal and written communication skills.
• Ability to handle cash and process payments accurately.

Responsibilities

• Assist guests efficiently and courteously at all times.
• Maintain a high level of hospitality and service.
• Address guest concerns promptly and professionally.
• Process guest charges and handle payments following procedures.
• Manage guest mail and messages with confidentiality.
• Be knowledgeable about hotel programs and promotions.
• Communicate effectively with other departments.

Skills

Guest service

Communication

Cash handling

Multi-tasking

Problem solving

Education

High school diploma or equivalent

Tools

POS system

Job description

Front Desk & Guest Care We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Front Desk & Guest Care We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by:

• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates Only) We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.