Fulfilment Operations Coordinator

IKEA USA; Tampa, Northern (FL, KY); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Co‑worker discount

Health insurance

Dental and vision plans

Retirement plan

Job summary

IKEA USA is seeking a dedicated Fulfillment Associate to support daily warehouse operations in Tampa, FL. You will help ensure product availability, accuracy, and timely delivery, contributing to a seamless omnichannel shopping experience for customers.

You will collaborate with cross‑functional teams, maintain safe working conditions, and participate in continuous improvement initiatives to enhance performance and customer satisfaction.

Qualifications

• 3 years experience in logistics, fulfilment, or warehouse operations within a fast‑paced, process‑driven environment.
• Strong problem‑solving and communication skills.
• Proficiency in Microsoft Office tools, including Excel and Power BI.
• Previous leadership experience preferred.

Responsibilities

• Contribute to daily operational excellence by supporting the team in planning, leading, and performing tasks across key fulfilment areas, including picking, packing, loading, unloading, goods replenishment, and yard operations.
• Coordinate and prioritize daily tasks with a holistic view of the total operation, securing an efficient workflow and smooth handovers between functions.
• Maintain a clean, organized, safe, and sustainable working environment in line with IKEA safety standards and Standard Operating Procedures.
• Support the achievement of operational goals set by the Fulfilment/Replenishment Operations Team Leader, contributing to strong performance, continuous improvement, and a positive customer experience.
• Oversee daily processes within the assigned area of responsibility, acting quickly on deviations, resolving issues in a timely manner, identifying improvement opportunities.

Skills

Excel

Power BI

Leadership experience

Problem solving

Communication skills

Job description

Why we will love you

You care about making a positive impact in the world. A warehouse job at IKEA is so much more than moving things from A to B. It’s the stuff in between that makes being a member of our logistics team unique.Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

Customer Fulfilment is essential in making IKEA a truly omnichannel retailer. You help create a seamless shopping experience for the many people by ensuring that products are available, handled with care, and delivered with great quality across all touchpoints. You contribute to an end‑to‑end, process‑oriented organization that works across functions to achieve strong business results together with our partners.

• Contribute to daily operational excellence by supporting the team in planning, leading, and performing tasks across key fulfilment areas, including picking, packing, loading, unloading, goods replenishment, and yard operations. Ensures all activities are completed within agreed timelines and with the customer at the center of every decision.
• Coordinate and prioritize daily tasks with a holistic view of the total operation, securing an efficient workflow and smooth handovers between functions.
• Maintain a clean, organized, safe, and sustainable working environment in line with IKEA safety standards and Standard Operating Procedures. Ensure all co‑workers receive proper training and follow established routines to secure a safe and compliant operation.
• Support the achievement of operational goals set by the Fulfilment/Replenishment Operations Team Leader, contributing to strong performance, continuous improvement, and a positive customer experience.
• Oversee daily processes within the assigned area of responsibility, acting quickly on deviations, resolving issues in a timely manner, identifying improvement opportunities, and ensuring that all routines and working methods are consistently followed.

Together as a Team

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

Qualifications

• 3 years experience in logistics, fulfilment, or warehouse operations within a fast‑paced, process‑driven environment.
• Strong problem‑solving and communication skills.
• Proficiency in Microsoft Office tools, including Excel and Power BI.
• Previous leadership experience preferred.

JOB TYPE: Permanent, Full-timeBENEFITS ELIGIBLE: YesHOURS: Monday-Sunday 5:30AM-8:00PM - 1 Weekend off per monthAt IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part‑time and full‑time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co‑worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check and a drug test as a condition of employment for this role. The anticipated posting closing date is on or around 9/21/26.