Fulfillment Training Lead — Contract with 20% Milestone Bonus

Intellisource in; Worcester (MA); On-site; USD 60,000 - 69,000; Full time

Benefits offered by this job

Competitive hourly pay

Bonus & overtime potential

20% project completion bonus

Benefits package (medical, dental, and

Contract extension possibility

Job summary

IntelliSource is seeking a seasoned Training Supervisor to own the training for a fulfillment and distribution center on a fixed-term contract engagement. Immediate start through approximately December 31, 2026, with a 20% project completion bonus and potential for extension based on business needs.

The role requires leading training initiatives across inbound, outbound, and operations, ensuring associates are certified and compliant, and partnering with Operations to drive productivity and

Qualifications

• 2+ years of training, leadership, operations, or supervisory experience in a warehouse or fulfillment environment.
• Experience training frontline associates in a fast-paced production or fulfillment setting.
• Strong understanding of warehouse or e-commerce fulfillment metrics (productivity, quality, safety).
• Ability to coach, motivate, and hold team members accountable.
• Strong communication, facilitation, organization, and problem-solving skills.
• Ability to work on the floor for extended periods and support multiple departments or shifts.
• Proficiency with Microsoft Office, Google Workspace, learning systems, warehouse systems, or reporting tools.

Responsibilities

• Lead the development and delivery of training programs for e‑commerce fulfillment operations, including inbound, outbound, picking, packing, shipping, returns, inventory, quality, safety, and equipment processes.
• Facilitate new hire orientation and onboarding to ensure understanding of policies, safety, attendance, metrics, and culture.
• Train associates on SOPs, work instructions, system tools, scanning, productivity expectations, quality standards, and customer requirements.
• Ensure training content is accurate, current, and aligned with workflows and priorities.
• Partner with Operations leadership to identify training needs based on performance trends and process changes.
• Provide hands-on floor training, coaching, and reinforcement to associates and trainers.

Skills

Training leadership

Warehouse operations

On-floor coaching

Communication

MS Office / Google Workspace

Tools

LMS platforms

WMS systems

Productivity dashboards

Labor management tools

Job description

IntelliSource is seeking a seasoned Training Supervisor to own the training for a fulfillment and distribution center on a fixed-term contract engagement. Immediate start through approximately December 31, 2026, with a 20% project completion bonus and potential for extension based on business needs.

The role requires leading training initiatives across inbound, outbound, and operations, ensuring associates are certified and compliant, and partnering with Operations to drive productivity and