Fulfillment Training Lead (Contract) — Project Bonus

Intellisource in; Matteson (IL); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Project-based contract

End-date bonus

Job summary

IntelliSource is seeking a seasoned Training Supervisor to own the training program for a fixed-term FC/DC operation. This project-based role features an end date, competitive compensation, and a 20% project completion bonus tied to milestones.

You will lead program development, floor coaching, and certification efforts, partnering with Operations to identify needs, train associates, and drive improvements in productivity, quality, and safety across shifts.

Qualifications

• 2+ years of training, leadership, operations, or supervisory experience in a warehouse, distribution, fulfillment, logistics, manufacturing, or high-volume operational environment.
• Experience training frontline associates in a fast-paced production or fulfillment setting.
• Strong understanding of warehouse or e-commerce fulfillment operations, including productivity, quality, safety, attendance, and labor planning metrics.
• Ability to coach, motivate, and hold team members accountable.
• Strong communication, facilitation, organization, and problem-solving skills.
• Ability to work on the floor for extended periods and support multiple departments or shifts as needed.
• Proficiency with Microsoft Office, Google Workspace, learning systems, warehouse systems, or reporting tools.

Responsibilities

• Lead the development and delivery of training programs for e-commerce fulfillment operations.
• Facilitate new hire orientation and operational onboarding to ensure associates understand expectations, policies, safety protocols, attendance standards, performance metrics, and workplace culture.
• Train associates on SOPs, work instructions, system tools, scanning processes, productivity expectations, quality standards, and customer-impacting requirements.
• Ensure training content is accurate, current, consistent, and aligned with operational workflows and business priorities.
• Provide hands-on floor training, coaching, and reinforcement to associates and trainers.
• Track and report training metrics, including new hire completion, time-to-productivity, certification status, quality performance, safety completion, retraining activity, and associate readiness.

Skills

On-floor coaching

Team leadership

Operations knowledge

Coaching and accountability

Communication skills

Problem-solving

MS Office/GSuite

Tools

LMS platforms

WMS systems

Productivity dashboards

Labor management tools

Job description

IntelliSource is seeking a seasoned Training Supervisor to own the training program for a fixed-term FC/DC operation. This project-based role features an end date, competitive compensation, and a 20% project completion bonus tied to milestones.

You will lead program development, floor coaching, and certification efforts, partnering with Operations to identify needs, train associates, and drive improvements in productivity, quality, and safety across shifts.