Fulfillment Training Lead (Contract) | On-the-Job Impact

IntelliSource; Matteson (IL); On-site; USD 60,000 - 69,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Project completion bonus

Job summary

IntelliSource is seeking a seasoned Training Supervisor to own training for a high-volume fulfillment and distribution center on a fixed-term contract. You will lead development and delivery of training programs, oversee onboarding, and ensure adherence to SOPs and safety standards across shifts.

You will mentor trainers, monitor metrics and performance, and collaborate with operations leadership to drive continuous improvement.

Qualifications

• 2+ years of training, leadership, operations, or supervisory experience in a warehouse, distribution, fulfillment, logistics, manufacturing, or high-volume operational environment.
• Experience training frontline associates in a fast-paced production or fulfillment setting.
• Strong understanding of warehouse or e-commerce fulfillment operations, including productivity, quality, safety, attendance, and labor planning metrics.
• Ability to coach, motivate, and hold team members accountable.
• Strong communication, facilitation, organization, and problem-solving skills.
• Ability to work on the floor for extended periods and support multiple departments or shifts as needed.
• Proficiency with Microsoft Office, Google Workspace, learning systems, warehouse systems, or reporting tools.

Responsibilities

• Lead development and delivery of training programs for e-commerce fulfillment operations (inbound, outbound, picking, packing, shipping, returns, inventory, quality, safety).
• Facilitate new hire orientation and onboarding to ensure understanding of expectations, policies, safety and metrics.
• Train associates on SOPs, work instructions, system tools, scanning processes, productivity expectations, and quality standards.
• Ensure training content is accurate and aligned with workflows and priorities.
• Provide hands-on floor training, coaching, and reinforcement to associates and trainers.
• Support ramp-ups, peak seasons, new processes, and system changes.
• Ensure associates are certified before being released to work independently in roles.
• Supervise, coach, and develop trainers and coordinators.

Skills

Training leadership

Coaching

Warehouse operations

Communication

Problem solving

On-floor work

Microsoft Office

Google Workspace

Tools

LMS platforms

WMS systems

Productivity dashboards

Reporting tools

Microsoft Office

Job description

IntelliSource is seeking a seasoned Training Supervisor to own training for a high-volume fulfillment and distribution center on a fixed-term contract. You will lead development and delivery of training programs, oversee onboarding, and ensure adherence to SOPs and safety standards across shifts.

You will mentor trainers, monitor metrics and performance, and collaborate with operations leadership to drive continuous improvement.