Fulfillment Tech: Hardware Installations, Unlimited PTO

Routeware, Inc.; Portland (OR); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid parental leave

401K match

Unlimited PTO

Medical and Dependent FSA

Job summary

Routeware, Inc. is seeking a Fulfillment Support Technician based in Portland, OR. The role focuses on configuring and shipping Routeware hardware, performing quality controls, and supporting field installations.

Occasional travel to customer sites is required. The position emphasizes safe, organized warehouse work and collaboration across teams. The role requires technical aptitude in hardware, ability to troubleshoot, and strong communication with internal teams and customers.

Qualifications

• Experience or aptitude in computer hardware, electronics, vehicle tech.
• Ability to troubleshoot basic computer hardware and software.
• Ability to follow wiring diagrams and documented processes.
• Strong attention to detail and accuracy.
• Ability to organize and prioritize multiple assignments.
• Clear verbal and written communication; professional with customers.

Responsibilities

• Configure devices per customer and product requirements.
• Perform quality-control inspections before release.
• Coordinate movement of devices through config, QC, packing, shipping, repair, and returns.
• Monitor fulfillment workload to meet schedules.
• Prepare customer shipments including burn-in, data logging, packing, and shipping.
• Support hardware kitting, inventory prep, and order processing.
• Document configuration, shipment, repair, and process records.
• Troubleshoot returned hardware and software issues.
• Communicate technical findings to Engineering, Product, Support.
• Occasionally travel to customer locations for installations and field service.

Skills

Hardware troubleshooting

Technical aptitude

Follow procedures

Attention to detail

Organizational skills

Team collaboration

Customer interaction

Travel flexibility

Physical stamina

Tools

Salesforce

Microsoft Office

Google Workspace

Job description

Routeware, Inc. is seeking a Fulfillment Support Technician based in Portland, OR. The role focuses on configuring and shipping Routeware hardware, performing quality controls, and supporting field installations.

Occasional travel to customer sites is required. The position emphasizes safe, organized warehouse work and collaboration across teams. The role requires technical aptitude in hardware, ability to troubleshoot, and strong communication with internal teams and customers.