Field Service Technician

Rippling; Portland (OR); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical with HSA

Vision & Dental

Life insurance

Paid parental leave

401K match

Unlimited PTO

Company holidays

Job summary

Routeware, based in Portland, Oregon, is seeking a hands-on Hardware Installation Specialist to join our growing team. You will install computer and hardware components on large commercial trucks, diagnose issues, and support our field and technical teams.

Travel up to 70% of the time, with opportunities to work across North America. The role emphasizes strong communication, teamwork and a proactive approach to problem solving and customer service.

Qualifications

• Knowledge of basic tools, principles, and procedures for installing computer systems in heavy-duty vehicles.
• Solid track record of high-quality electronics installations.
• Experience with troubleshooting computer hardware and software.
• Ability to work with many stakeholders across departments and customers.
• Excellent verbal and written communication skills.

Responsibilities

• Install computer and hardware components on large commercial trucks.
• Troubleshoot installation issues in a timely and professional manner.
• Provide technical assistance to the Technical Support Team.
• Prepare customer shipments, including light in-house assembly, hardware configuration, data logging, and packing/shipping.
• Process RMAs.
• Efficient administration of paperwork and records.
• Unit repairs, both hardware and software, and communicate issues to developers.
• Other duties as assigned.

Skills

Troubleshooting hardware

Installation on heavy-duty vehicles

Team collaboration

Stakeholder communication

CRM software experience

Microsoft & Google Office

Tools

Salesforce CRM

Job description

Routeware is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place.

Based in Portland, Oregon, the company employs a distributed team across North America and the UK. Our brands, products, and services provide an all-in-one platform to municipal and private waste haulers and other fleet services. As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative.

Our Mission:

• Transform waste collection to drive a better future for generations to come.

Our Values:

• Adaptability - The waste industry and technology are ever-changing, and the Routeware team never stops adapting to be at the forefront of technology innovation, supporting our customers to stay ahead.
• Mission-driven - At Routeware, it matters to us that our work has a lasting positive impact on our customers' outcomes, our fellow team members' well-being, and the long-term sustainability of our environment.
• Human-first - While technology drives our products; the real, live, caring people at Routeware are the true drivers of meaningful outcomes for our customers.

Position Overview

The individual in this role will be exceptionally motivated, energetic, customer-focused and eager to grow. The ideal candidate for this position will have an aptitude for computer hardware and technology in general also some mechanical skills. Strong troubleshooting skills are a must in this position. The successful candidate will be a hard worker with high attention to detail, and outstanding communication skills.

This role requires travel up to 70% of the time.

Position Responsibilities

• Installation of computer and hardware components on large commercial trucks.
• Troubleshoot and resolve installation issues in a timely and professional manner.
• Provide technical assistance to the technical Support Team.
• Assist in the preparation of customer shipments, including light in-house component assembly, hardware configuration, unit burn-in, data logging, and packing/shipping.
• Process return material authorizations (RMAs).
• Efficient administration of work, both internally and externally (paperwork and record keeping).
• Unit repairs, both hardware and software, including troubleshooting/ being able to clearly communicate with development engineers any issues/bugs found.
• Other Duties as Assigned.

Qualification

• Knowledge of basic tools, principles, and procedures required for installing computer systems in heavy-duty vehicles preferred.
• Solid track record of high-quality electronics installations.
• A high degree of personal motivation, initiative, and flexibility.
• Experience with troubleshooting computer hardware and software.
• Proven ability to work well with a team.
• Experience working and communicating effectively with many different stakeholders, including peers, other departments, and external customers.

Ideally you will have:

• Exceptional verbal and written communication skills.
• Tech Savvy.
• Able to learn quickly, multitask, and manage your time efficiently.
• Experience with CRM software, Ideally Salesforce.
• Experience with Microsoft and Google Office Suites.
• Demonstrated ability to roll up sleeves and work with team members in a hands-on capacity.
• Highest standards of accuracy and precision; highly organized.

BENEFITS

• Comprehensive benefits (medical with HSA option, vision, dental, and life insurance)
• Paid parental leave
• Medical and Dependent FSA
• 401K match
• Unlimited PTO
• Ten company holidays
• Summer Friday's Routeware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality, and all employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

The pay range for this role is:

24 - 25 USD per hour (Portland Warehouse)