Fulfillment & Field Service Technician (Hardware)

Routeware UK; Portland (OR); Presencial; USD 45.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental & vision

401K match

Unlimited PTO

Paid parental leave

Summer Fridays

Descripción de la vacante

Routeware, Inc. in Portland, OR is seeking a Fulfillment Support Technician to handle device configuration, quality control, packing, and shipment within our warehouse. You may also travel to customer sites for installations, troubleshooting, and repairs as needed.

Ideal candidates will have hands-on hardware experience, strong problem-solving skills, and the ability to document work clearly. A safety-conscious, detail-oriented approach is essential for this role, with occasional field service

Formación

• Experience or aptitude in computer hardware, electronics, vehicle technology, mechanical systems, or similar technical work.
• Ability to troubleshoot basic computer hardware and software issues.
• Ability to follow technical instructions, wiring diagrams, configuration procedures, and documented processes.

Responsabilidades

• Configure new devices according to customer, product, and internal requirements.
• Perform quality-control inspections on configured devices before they are released to customers or internal teams.
• Coordinate the movement of devices through configuration, quality control, packing, shipping, repair, and return processes.
• Monitor assigned fulfillment work and help ensure orders are completed accurately and on schedule.
• Prepare customer shipments, including component assembly, device configuration, unit burn-in, data logging, packing, and shipping.
• Support hardware kitting, inventory preparation, order processing, and other warehouse activities.
• Assist with assigning and coordinating configuration work across Fulfillment and Field Service resources when directed.
• Maintain accurate configuration, shipment, repair, installation, and process documentation.
• Process return material authorizations and support RMA activities from intake through resolution.
• Troubleshoot returned hardware and software issues.
• Perform approved hardware repairs and prepare repaired or replacement equipment for shipment.
• Document product defects, hardware failures, software concerns, repair findings, and recurring technical issues.
• Communicate technical findings clearly to Engineering, Product, Support, and other internal teams.

Conocimientos

Hardware troubleshooting

Attention to detail

Verbal & written communication

Time management

Customer interaction

Herramientas

Salesforce

Microsoft Office

Google Workspace

Descripción del empleo

Routeware, Inc. in Portland, OR is seeking a Fulfillment Support Technician to handle device configuration, quality control, packing, and shipment within our warehouse. You may also travel to customer sites for installations, troubleshooting, and repairs as needed.

Ideal candidates will have hands-on hardware experience, strong problem-solving skills, and the ability to document work clearly. A safety-conscious, detail-oriented approach is essential for this role, with occasional field service