Fulfillment Team Lead: People, Safety & Ops

Lowe's; Kailua (HI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

401(k) Retirement account with company

Paid time off

Job summary

Lowe's in Hawaii is hiring for a fulfillment associate responsible for accurate picking, staging, and order validation. You will handle customer inquiries, manage multiple tasks, and use the Orders App to fulfill Pickup, Install, Delivery, Same Day, and Curbside orders.

We require a year of retail customer service, basic computer skills, and forklift certifications. Roles include safety and inventory responsibilities, with opportunities for training and growth within a large retailer.

Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
• 6 Months of Experience using a computer, including inputting, accessing, modifying, or outputting information
• 1 Year of Retail experience providing customer service, including identifying and resolving customer issues, greeting customers, answering phones, building relationships with customers, and thanking customers for their business
• Obtaining certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker is required for this role.

Responsibilities

• Coach and model service excellence through accurate and high quality picking, staging, and order validation.
• Respond to customer and associate questions, resolve issues, and escape when needed.
• Balance service, administrative, and maintenance tasks with fulfillment responsibilities.
• Use the Orders App to pick, stage, and fulfill all order types (Pickup, Install, Delivery, Same Day / Gig, and Curbside).
• Partner with the Pro Sales team to ensure Pro Call Ahead Orders are picked and staged. Resolve escalated customer issues and operational challenges quickly and effectively.
• Support inventory accuracy, SIMS compliance, and shrink reduction through audits and validation.
• Ensure fulfillment areas remain safe, organized, and compliant by conducting daily checks and enforcing safety and maintenance standards.
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
• Assist with scheduling, coverage, and communication of fulfillment priorities, partnering with leadership and MOD as needed.

Skills

Customer service

Retail experience

Computer literacy

Education

High school diploma or GED

Tools

Counterbalance Forklift

Order Picker

Narrow Aisle Reach Truck

Job description

Lowe's in Hawaii is hiring for a fulfillment associate responsible for accurate picking, staging, and order validation. You will handle customer inquiries, manage multiple tasks, and use the Orders App to fulfill Pickup, Install, Delivery, Same Day, and Curbside orders.

We require a year of retail customer service, basic computer skills, and forklift certifications. Roles include safety and inventory responsibilities, with opportunities for training and growth within a large retailer.