Day Shift Fulfillment Lead — Coach, Accuracy, & Safe Ops

Lowe's; Kahului (HI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision insurance

401(k) Retirement account

Paid time off

Job summary

Lowe's is hiring for a Fulfillment Associate role in Hawaii. You will support picking, staging, and order validation across Pickup, Install, Delivery, and Curbside orders.

Coordinate with Pro Sales to prep Pro Call Ahead orders and help resolve customer issues quickly while maintaining safety and accuracy in all tasks. Requires a high school diploma or GED and forklift/order picker certification; prior retail customer service experience is preferred.

Qualifications

• 1 year of Retail experience providing customer service, including identifying and resolving customer issues, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
• Obtaining certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker is required for this role.
• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable

Responsibilities

• Coach and model service excellence through accurate and high quality picking, staging, and order validation.
• Respond to customer and associate questions, resolve issues, and elevate when needed.
• Balance service, administrative, and maintenance tasks with fulfillment responsibilities.
• Use the Orders App to pick, stage, and fulfill all order types (Pickup, Install, Delivery, Same Day / Gig, and Curbside).
• Partner with the Pro Sales team to ensure Pro Call Ahead Orders are picked and staged. Resolve escalated customer issues and operational challenges quickly and effectively.

Skills

Customer service

Retail experience

Safety awareness

Education

High school diploma or GED

Job description

Lowe's is hiring for a Fulfillment Associate role in Hawaii. You will support picking, staging, and order validation across Pickup, Install, Delivery, and Curbside orders.

Coordinate with Pro Sales to prep Pro Call Ahead orders and help resolve customer issues quickly while maintaining safety and accuracy in all tasks. Requires a high school diploma or GED and forklift/order picker certification; prior retail customer service experience is preferred.