Fulfillment Team Lead - Forklift Certified & Growth

Lowe's; South Bend (IN); On-site; USD 19,000 - 28,000; Full time

Job summary

Lowe's stores in the United States are seeking a fulfillment associate to support picking, staging, and order validation in a fast-paced retail environment. You will respond to customer questions, balance service with administrative tasks, and use the Orders App to fulfill all order types including curbside and delivery.

The role requires forklift/narrow aisle truck certification and at least 1 year of retail customer service experience, with safety and accuracy at the core of daily

Qualifications

• High school diploma or GED; equivalent experience may apply.
• 6 months of computer use (inputting, accessing, modifying information).
• 1 year of retail experience with customer service responsibilities.
• Certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker is required.

Responsibilities

• Coach and model service excellence through accurate and high quality picking, staging, and order validation.
• Respond to customer and associate questions, resolve issues, and escalated when needed.
• Balance service, administrative, and maintenance tasks with fulfillment responsibilities.
• Use the Orders App to pick, stage, and fulfill all order types (Pickup, Install, Delivery, Same Day / Gig, and Curbside).
• Partner with the Pro Sales team to ensure Pro Call Ahead Orders are picked and staged. Resolve escalated customer issues and operational challenges quickly and effectively.
• Support inventory accuracy, SIMS compliance, and shrink reduction through audits and validation.
• Ensure fulfillment areas remain safe, organized, and compliant by conducting daily checks and enforcing safety and maintenance standards.
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
• Assist with scheduling, coverage, and communication of fulfillment priorities, partnering with leadership and MOD as needed.
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).
• May be assigned other duties to support business needs.

Skills

Customer service

Retail experience

Computer skills

Education

High school diploma or GED

Tools

Counterbalance forklift

Narrow Aisle Reach Truck

Order Picker

Job description

Lowe's stores in the United States are seeking a fulfillment associate to support picking, staging, and order validation in a fast-paced retail environment. You will respond to customer questions, balance service with administrative tasks, and use the Orders App to fulfill all order types including curbside and delivery.

The role requires forklift/narrow aisle truck certification and at least 1 year of retail customer service experience, with safety and accuracy at the core of daily