Fulfillment Operations Lead

Lowe's; Roeland Park (KS); On-site; USD 21,000 - 25,000; Full time

Job summary

Lowe's Roeland Park is seeking a Fulfillment Associate to support order picking, staging and fulfillment across Pickup, Install, Delivery, and Curbside channels. You will answer questions, resolve issues, and help maintain inventory accuracy while upholding safety standards.

The role requires a high school diploma, basic computer skills, and forklift/order picker certifications. Prior retail service and supervisory experience are preferred for growth opportunities.

Qualifications

• High school diploma or GED or equivalent years of experience.
• 6 Months of experience using a computer.
• 1 Year of Retail experience providing customer service.
• Certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker required.

Responsibilities

• Coach and model service excellence through accurate and high quality picking, staging, and order validation.
• Respond to customer and associate questions, resolve issues, and escalate when needed.
• Balance service, administrative, and maintenance tasks with fulfillment responsibilities.
• Use the Orders App to pick, stage, and fulfill all order types (Pickup, Install, Delivery, Same Day / Gig, and Curbside).
• Partner with the Pro Sales team to ensure Pro Call Ahead Orders are picked and staged. Resolve escalated customer issues and operational challenges quickly and effectively.
• Support inventory accuracy, SIMS compliance, and shrink reduction through audits and validation.
• Ensure fulfillment areas remain safe, organized, and compliant by conducting daily checks and enforcing safety and maintenance standards.
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
• Assist with scheduling, coverage, and communication of fulfillment priorities, partnering with leadership and MOD as needed.
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).
• May be assigned other duties to support business needs.

Skills

Customer service

Retail experience

Basic computer skills

Supervisory experience

Education

High school diploma or GED

Tools

Smartphones/Tablets

Job description

Lowe's Roeland Park is seeking a Fulfillment Associate to support order picking, staging and fulfillment across Pickup, Install, Delivery, and Curbside channels. You will answer questions, resolve issues, and help maintain inventory accuracy while upholding safety standards.

The role requires a high school diploma, basic computer skills, and forklift/order picker certifications. Prior retail service and supervisory experience are preferred for growth opportunities.