Fulfillment Team Lead: Certified Forklift & Safety Champion

Lowe's; St. Charles (IL); In loco; USD 21.000 - 24.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, Dental and Vision insurance

401(k) Retirement account with company

Employee Discount

Descrizione del lavoro

Lowe's is seeking a dedicated Fulfillment Associate to support picking, staging, and order validation with a focus on service excellence. You will respond to customer queries, balance tasks, and ensure accurate fulfillment across all order types including curbside and delivery.

The role requires forklift/narrow-aisle certification and prior retail experience. Join a large, benefits-rich retailer offering growth opportunities and safety-focused training.

Competenze

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
• 6 Months of Experience using a computer, including inputting, accessing, modifying, or outputting information
• 1 Year of Retail experience providing customer service, including identifying and resolving customer issues, greeting customers, answering phones, building relationships with customers, and thanking customers for their business
• Obtaining certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker is required for this role.

Mansioni

• Coach and model service excellence through accurate and high quality picking, staging, and order validation.
• Respond to customer and associate questions, resolve issues, and escape when needed.
• Balance service, administrative, and maintenance tasks with fulfillment responsibilities.
• Use the Orders App to pick, stage, and fulfill all order types (Pickup, Install, Delivery, Same Day / Gig, and Curbside.
• Partner with the Pro Sales team to ensure Pro Call Ahead Orders are picked and staged. Resolve escalated customer issues and operational challenges quickly and effectively.
• Support inventory accuracy, SIMS compliance, and shrink reduction through audits and validation.
• Ensure fulfillment areas remain safe, organized, and compliant by conducting daily checks and enforcing safety and maintenance standards.
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
• Assist with scheduling, coverage, and communication of fulfillment priorities, partnering with leadership and MOD as needed.
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).
• May be assigned other duties to support business needs.

Conoscenze

Customer service

Communication

Formazione

High school diploma or GED

Strumenti

Retail technology (smartphones/tablets)

Descrizione del lavoro

Lowe's is seeking a dedicated Fulfillment Associate to support picking, staging, and order validation with a focus on service excellence. You will respond to customer queries, balance tasks, and ensure accurate fulfillment across all order types including curbside and delivery.

The role requires forklift/narrow-aisle certification and prior retail experience. Join a large, benefits-rich retailer offering growth opportunities and safety-focused training.