Fulfillment Team Lead — Coach, Fulfillment & Safety

Lowe's; Westborough (MA); Sur place; USD 23 000 - 25 000; Plein temps

Avantages offerts par ce poste

Health, Dental and Vision insurance

Paid time off

401(k) Retirement account with company

Employee Assistance Program

Tuition assistance

Résumé du poste

Lowe's in Westborough, MA is hiring for a Fulfillment Associate focused on accurate picking, staging, and order validation across all order types (Pickup, Install, Delivery, Same Day, Curbside). You will respond to customer questions, balance duties, and maintain safety and inventory standards.

Qualifications include a high school diploma or GED, 6 months computer use, 1 year of retail customer service, and forklift/order picker certifications (or plan to obtain).

Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement.
• 6 Months of Experience using a computer.
• 1 Year of Retail experience providing customer service.
• Certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker required or to be obtained.

Responsabilités

• Coach and model service excellence through accurate picking, staging, and order validation.
• Respond to customer and associate questions and resolve issues.
• Balance service, administrative, and maintenance tasks with fulfillment responsibilities.
• Use the Orders App to pick, stage, and fulfill all order types.
• Partner with the Pro Sales team to ensure Pro Call Ahead Orders are picked and staged.
• Support inventory accuracy, SIMS compliance, and shrink reduction.
• Ensure safety and maintenance standards in fulfillment areas.
• Operate certification for powered equipment and follow safety requirements.
• Assist with scheduling, coverage, and communication of fulfillment priorities.
• May be assigned other duties to support business needs.

Connaissances

Customer service

Communication

Teamwork

Safety awareness

Formation

High school diploma or GED

Outils

POS system

Orders App

Description du poste

Lowe's in Westborough, MA is hiring for a Fulfillment Associate focused on accurate picking, staging, and order validation across all order types (Pickup, Install, Delivery, Same Day, Curbside). You will respond to customer questions, balance duties, and maintain safety and inventory standards.

Qualifications include a high school diploma or GED, 6 months computer use, 1 year of retail customer service, and forklift/order picker certifications (or plan to obtain).