Fulfillment Lead: Service Excellence & Safe Ops

Lowe's Companies, Inc.; Bethel Park (Allegheny County); On-site; USD 19,000 - 25,000; Full time

Job summary

Lowe's Companies, Inc. in Bethel Park, PA is hiring for an on-site Fulfillment Associate to pick, stage, and validate orders across Pickup, Install, Delivery, and curbside channels.

You will respond to customer questions, maintain inventory accuracy, and support safety and maintenance standards throughout the fulfillment area. Qualifications include a high school diploma or GED, 1 year of retail customer service, and required certification for Counterbalance Forklift, Order Picker, and Narrow

Qualifications

• High school diploma or GED required or equivalent experience.
• 6 months of computer use experience.
• 1 year of retail customer service experience.
• Certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker required.

Responsibilities

• Coach and respond to customer and associate questions, resolve issues, escalate when needed.
• Balance service, administrative, and maintenance tasks with fulfillment duties.
• Use the Orders App to pick, stage, and fulfill all order types (Pickup, Install, Delivery, Same Day / Gig, Curbside).
• Partner with Pro Sales to ensure Pro Call Ahead Orders are picked and staged; resolve issues quickly.
• Support inventory accuracy, SIMS compliance, and shrink reduction through audits and validation.
• Ensure fulfillment areas remain safe, organized, and compliant by daily checks and safety standards.
• Operate and maintain powered equipment certification (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow safety requirements.
• Assist with scheduling, coverage, and communication of fulfillment priorities with leadership and MOD.

Skills

Customer service

Retail experience

Safety awareness

Education

High school diploma or GED

Tools

Counterbalance Forklift

Order Picker

Narrow Aisle Reach Truck

Retail tech (smartphone/tablet)

Job description

Lowe's Companies, Inc. in Bethel Park, PA is hiring for an on-site Fulfillment Associate to pick, stage, and validate orders across Pickup, Install, Delivery, and curbside channels.

You will respond to customer questions, maintain inventory accuracy, and support safety and maintenance standards throughout the fulfillment area. Qualifications include a high school diploma or GED, 1 year of retail customer service, and required certification for Counterbalance Forklift, Order Picker, and Narrow