Fulfillment Specialist: Forklift-Certified, Customer-First Picks

Lowe's; Springfield (MA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) retirement plan with company 

Employee discounts

Job summary

Lowe's is hiring for an Associate role in Massachusetts. You will pick, stage, inspect, and fulfill customer orders, maintain clean staging areas, and deliver high-quality service by answering questions and connecting customers with the right associates.

You will operate certified equipment and support inventory accuracy while following safety standards. Ideal candidates have basic computer skills, familiarity with retail tech, and a customer-first mindset.

Qualifications

• 6 Months of Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months of Experience using common retail technology, such as smart phones and tablets
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified)

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe
• Deliver excellent service by choosing high quality items, validating orders, answering questions, and connecting customers with the right associates when needed
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements
• Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks
• Complete administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management, while reporting safety or theft concerns promptly
• Achieve daily job responsibilities with a customer-first mindset with strong communication and teamwork skills
• May be assigned other duties to support the needs of the business

Skills

Customer service

Communication

Teamwork

Education

High school diploma or GED

Tools

Forklift certification

Order picker certification

Narrow aisle reach truck certification

Job description

Lowe's is hiring for an Associate role in Massachusetts. You will pick, stage, inspect, and fulfill customer orders, maintain clean staging areas, and deliver high-quality service by answering questions and connecting customers with the right associates.

You will operate certified equipment and support inventory accuracy while following safety standards. Ideal candidates have basic computer skills, familiarity with retail tech, and a customer-first mindset.