Fulfillment Lead: Forklift-Certified & Safety Focus

Lowe's; Easton (Northampton County); Presencial; USD 19.000 - 25.000; Jornada completa

Descripción de la vacante

Lowe's in the United States is hiring a fulfillment associate to coach and model service excellence, pick, stage, and validate orders, and respond to customer questions. You will use the Orders App to fulfill all order types (Pickup, Install, Delivery, Same Day / Gig, and Curbside), partner with Pro Sales, and help keep inventory accurate and safe.

This role requires a high school diploma or GED, at least 6 months computer use, 1 year of retail customer service, and forklift/Order Picker

Formación

• High school diploma or GED or equivalent.
• 6 Months of Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 1 Year of Retail experience providing customer service, including identifying and resolving customer issues, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
• Obtaining certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker is required for this role.

Responsabilidades

• Coach and model service excellence through accurate and high quality picking, staging, and order validation.
• Respond to customer and associate questions, resolve issues, and escalat when needed.
• Balance service, administrative, and maintenance tasks with fulfillment responsibilities.
• Use the Orders App to pick, stage, and fulfill all order types (Pickup, Install, Delivery, Same Day / Gig, and Curbside).
• Partner with the Pro Sales team to ensure Pro Call Ahead Orders are picked and staged.
• Support inventory accuracy, SIMS compliance, and shrink reduction through audits and validation.
• Ensure fulfillment areas remain safe, organized, and compliant by conducting daily checks and enforcing safety and maintenance standards.
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
• Assist with scheduling, coverage, and communication of fulfillment priorities, partnering with leadership and MOD as needed.
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).
• May be assigned other duties to support business needs.

Conocimientos

Customer service

Communication

Time management

Team collaboration

Educación

High school diploma or GED

Herramientas

Counterbalance Forklift certification

Order Picker certification

Narrow Aisle Reach Truck certification

Orders App

Smartphone / Tablet usage

Descripción del empleo

Lowe's in the United States is hiring a fulfillment associate to coach and model service excellence, pick, stage, and validate orders, and respond to customer questions. You will use the Orders App to fulfill all order types (Pickup, Install, Delivery, Same Day / Gig, and Curbside), partner with Pro Sales, and help keep inventory accurate and safe.

This role requires a high school diploma or GED, at least 6 months computer use, 1 year of retail customer service, and forklift/Order Picker