Fulfillment Team Lead - Forklift Certified & Safety Savvy

Lowe's; College Station (TX); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

Lowe's is hiring for a store fulfillment role in the United States. You will coach and model service excellence while picking, staging, and validating orders across Pickup, Install, Delivery, Same Day, Gig, and Curbside options.

You will respond to customer inquiries, resolve issues, maintain inventory accuracy, and ensure safety in the fulfillment area. Certification for powered equipment is required if not already held.

Qualifications

• High school diploma or GED or equivalent experience.
• 1 year of retail customer service experience.
• Certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker is required.

Responsabilités

• Coach and model service excellence in picking, staging and order validation.
• Respond to customer questions, resolve issues, and escalate when needed.
• Balance service, admin, and fulfillment tasks with daily duties.
• Use the Orders App to pick, stage and fulfill all order types (Pickup, Install, Delivery, Same Day, Gig, Curbside).
• Partner with Pro Sales to ensure Pro Call Ahead orders are picked and staged and resolve escalated issues.
• Support inventory accuracy, SIMS compliance and shrink reduction via audits.
• Maintain safe, organized, compliant fulfillment areas with daily checks.
• Operate and certify powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow safety rules.
• Assist with scheduling, coverage and communication of fulfillment priorities with leadership.
• Maintenance of Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck certifications (required).
• May be assigned other duties to support business needs.

Connaissances

Customer service

Retail technology

Scheduling coordination

Administrative tasks

Formation

High school diploma or GED

Outils

Counterbalance Forklift Certification

Narrow Aisle Reach Truck Certification

Order Picker Certification

Description du poste

Lowe's is hiring for a store fulfillment role in the United States. You will coach and model service excellence while picking, staging, and validating orders across Pickup, Install, Delivery, Same Day, Gig, and Curbside options.

You will respond to customer inquiries, resolve issues, maintain inventory accuracy, and ensure safety in the fulfillment area. Certification for powered equipment is required if not already held.