Fulfillment Team Lead

Target; Norwalk (CT); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Fulfillment Team Lead to enhance customer experiences and streamline operations. In this dynamic role, you'll lead a team focused on meeting fulfillment goals while ensuring a guest-first culture. Your expertise in workload management and team leadership will be crucial in driving efficiency and accuracy in order fulfillment. This is a fantastic opportunity to thrive in a fast-paced retail environment, where your contributions directly impact customer satisfaction and business success. Join a company that values diversity and inclusivity, and make a meaningful difference in the lives of your guests.

Qualifications

• Ability to work independently and as part of a team.
• Retail experience preferred but not required.

Responsibilities

• Leading your team to meet fulfillment goals and support sales growth.
• Demonstrating a service culture that prioritizes guest experience.
• Reviewing fulfillment reports to identify gaps and develop solutions.

Skills

Leadership and accountability skills

Workload management and prioritization

Technology adaptability

Welcoming attitude towards guests and team members

Education

High school diploma or equivalent

Job description

Join to apply for the Fulfillment Team Lead role at Target.

4 days ago Be among the first 25 applicants.

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Target.

Lead Executive Recruiter at Target

Lead Executive Recruiter for Connecticut, Central & Western MA, Hudson Valley & Albany, NY, and Burlington, VT.

ALL ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

ALL ABOUT FULFILLMENT

Experts in operations, process, and efficiency who enable a consistent experience for our guests by ensuring guests get what they want, when they want it, and how they want it. The fulfillment team picks, preps, packs, sorts, and ships products safely, efficiently, and effectively to deliver convenience and quality for our guests.

Role of a Fulfillment Operations Team Leader

This role provides skills and experience in:

• Guest service fundamentals and building a guest-first culture
• Retail business fundamentals including sales trends, inventory management, shopping patterns, pricing, and promotions
• Planning daily/weekly workload to support business priorities and sales goals
• Process improvements and workload efficiency
• Leading a team of hourly team members, including interviewing, developing, coaching, evaluating, and retaining talent

Typical Responsibilities

As a Fulfillment Operations Team Leader, your day may include:

• Demonstrating a service culture that prioritizes guest experience
• Leading your team to meet fulfillment goals and support sales growth
• Utilizing workload planning tools to ensure all orders are fulfilled timely
• Reviewing fulfillment reports to identify gaps and develop solutions
• Creating daily team plans
• Ensuring operational accuracy, process, and efficiency
• Leading pickup and ship from store workloads
• Evaluating and recommending candidates, supporting onboarding
• Establishing goals around quality, accuracy, and timeliness
• Working a flexible schedule including early mornings, evenings, weekends, and holidays
• Ordering and stocking supplies, following safety and security protocols
• Valuing diversity, promoting inclusivity, and maintaining safety and compliance standards
• Supporting emergency and compliance needs, guest services, and creating a welcoming environment
• Performing other duties as needed

Qualifications

If you enjoy helping others and thrive in a fast-paced, active environment, you might be a good fit. Skills include:

• High school diploma or equivalent
• At least 18 years old
• Retail experience preferred but not required
• Leadership and accountability skills
• Technology adaptability
• Ability to work independently and as part of a team
• Workload management and prioritization
• Welcoming attitude towards guests and team members

Additional Requirements

• Access to all areas of the store for issue resolution
• Ability to interpret instructions and reports
• Handling cash register operations
• Climbing ladders and moving merchandise up to 44 pounds alone, and 45-100 pounds with assistance
• Operating communication devices and scanners

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service, Management, General Business
• Industry: Retail