Fulfillment Specialist - Forklift Certified & Customer-Focused

Lowe's Companies, Inc.; Decatur (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Lowe's Companies, Inc. in Decatur, AL is seeking a customer-focused Retail Associate to pick, stage, and fulfill customer orders in a fast-paced home improvement environment.

You will operate powered equipment (forklifts, order pickers, narrow-aisle trucks), maintain inventory accuracy, assist customers, and work with teammates to ensure safety and excellent service. Starting rate varies by location and experience; training provided.

Qualifications

• 6 Months of Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months of Experience using common retail technology, such as smart phones and tablets.
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time.
• Deliver excellent service by choosing high quality items, validating orders, answering questions, and connecting customers with the right associates when needed.
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow safety requirements.
• Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
• Complete administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management, while reporting safety or theft concerns promptly.
• Achieve daily job responsibilities with a customer-first mindset with strong communication and teamwork skills.
• May be assigned other duties to support the needs of the business.

Skills

Computer usage

Retail tech usage

Education

High school diploma or GED

Tools

Powered Equipment Certification

Job description

Lowe's Companies, Inc. in Decatur, AL is seeking a customer-focused Retail Associate to pick, stage, and fulfill customer orders in a fast-paced home improvement environment.

You will operate powered equipment (forklifts, order pickers, narrow-aisle trucks), maintain inventory accuracy, assist customers, and work with teammates to ensure safety and excellent service. Starting rate varies by location and experience; training provided.