Fulfillment Specialist: Forklift Certified & Customer-Focused

Lowe's Companies, Inc.; Worcester (MA); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Match

Associate Discount

Tuition Assistance

Parental Leave

Job summary

Lowe's Companies, Inc. is hiring for a customer-first associate focused on accurate order fulfillment and high-service quality in a fast-paced retail environment.

You will pick, stage, and inspect orders, assist customers by connecting them with the right associates, and operate powered equipment with safety compliance. The role emphasizes teamwork, communication, and ongoing safety, with responsibilities including inventory accuracy, audits, and locker management.

Qualifications

• Six months of computer use experience (inputting, accessing, modifying, or outputting information).
• Six months of experience with common retail technology such as smartphones and tablets.
• Powered equipment certification required (Counterbalance forklift, order picker, and narrow aisle reach truck).

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time.
• Deliver excellent service by selecting high quality items and guiding customers to the right associates.
• Operate and certify powered equipment and follow safety requirements.
• Support inventory accuracy using the Orders App and SIMS compliance.
• Perform audits, follow up on orders, and manage lockers; report safety or theft concerns promptly.
• Maintain a customer-first mindset with strong communication and teamwork.
• May be assigned additional duties to support business needs.

Skills

Computer basics

Retail technology

Education

High school diploma or GED

Tools

Counterbalance Forklift

Order Picker

Narrow Aisle Reach Truck

Job description

Lowe's Companies, Inc. is hiring for a customer-first associate focused on accurate order fulfillment and high-service quality in a fast-paced retail environment.

You will pick, stage, and inspect orders, assist customers by connecting them with the right associates, and operate powered equipment with safety compliance. The role emphasizes teamwork, communication, and ongoing safety, with responsibilities including inventory accuracy, audits, and locker management.