Fulfillment Specialist: Forklift Certified & Customer-First

Lowe's; Broken Arrow (OK); Hybrid; USD 18,000 - 23,000; Full time

Job summary

Lowe's is seeking a motivated team member to pick, stage and fulfill customer orders, while maintaining safe, organized staging areas. You will interact with customers, validate orders, and connect them with the right associates for support.

Qualifications include basic computer use, retail tech familiarity, and powered equipment certification. The role emphasizes safety, teamwork, and strong communication in a fast-paced home improvement environment.

Qualifications

• 6 months of experience using a computer and inputting/modifying information
• 6 months of experience using common retail technology such as smartphones and tablets
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe.
• Deliver excellent service by choosing high quality items, validating orders, answering questions, and connecting customers with the right associates when needed.
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
• Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
• Complete administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management, while reporting safety or theft concerns promptly.
• Achieve daily job responsibilities with a customer-first mindset with strong communication and teamwork skills.
• May be assigned other duties to support the needs of the business.

Skills

Customer service mindset

Strong communication

Teamwork

Retail experience

Product fulfillment experience

Computer literacy

Education

High school diploma or GED

Tools

Counterbalance Forklift

Order Picker

Narrow Aisle Reach Truck

Job description

Lowe's is seeking a motivated team member to pick, stage and fulfill customer orders, while maintaining safe, organized staging areas. You will interact with customers, validate orders, and connect them with the right associates for support.

Qualifications include basic computer use, retail tech familiarity, and powered equipment certification. The role emphasizes safety, teamwork, and strong communication in a fast-paced home improvement environment.