Fulfillment Associate - Forklift-Certified & Customer-Focused

Lowe's; Norfolk (VA); Hybrid; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

Life and Disability insurance

Paid time off

401(k) Retirement account with company

Job summary

Lowe's is seeking a store associate to pick, stage, and fulfill customer orders while maintaining safe, clean staging areas and providing excellent service. You will operate certified equipment and assist with inventory accuracy, audits, and administrative tasks.

The role emphasizes a customer-first mindset, strong teamwork, and flexibility to handle additional duties as needed in a dynamic home improvement environment.

Qualifications

• 6+ months of experience using a computer
• 6+ months of experience using common retail tech (smartphones/tablets)
• Powered Equipment Certification required (Forklift, Order Picker, Reach Truck)

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time.
• Deliver excellent service by selecting high-quality items and answering questions.
• Operate and maintain certification for powered equipment and follow safety requirements.
• Support inventory accuracy using the Orders App and resolve short picks with leadership.
• Complete administrative, maintenance, and readiness tasks including audits and reports.
• Maintain a customer-first mindset with strong communication and teamwork.
• May be assigned other duties to support business needs.

Skills

Basic computer skills

Retail tech familiarity

Safety minded

Education

High school diploma or GED

Tools

Counterbalance Forklift Certification

Order Picker Certification

Narrow Aisle Reach Truck Certification

Job description

Lowe's is seeking a store associate to pick, stage, and fulfill customer orders while maintaining safe, clean staging areas and providing excellent service. You will operate certified equipment and assist with inventory accuracy, audits, and administrative tasks.

The role emphasizes a customer-first mindset, strong teamwork, and flexibility to handle additional duties as needed in a dynamic home improvement environment.