Fulfillment Program Manager — Equity & Data-Driven

Formlabs; Somerville (MA); On-site; USD 75,000 - 115,000; Full time

Job summary

Formlabs, based in Somerville, MA, seeks a Senior Program Manager, Fulfillment to own regional outbound operations and oversee 3PL partners, ensuring high-velocity, cost-effective service. You’ll manage the fulfillment lifecycle, drive cost-per-order improvements, and integrate analytics with business decisions.

You will collaborate on launches, model fulfillment costs for surges, build dashboards with the Data team, and mentor coordinators to translate data into actionable strategies that

Qualifications

• Bachelor’s degree in Supply Chain, Finance, Business Analytics, or related field.
• Progressive experience in E-commerce fulfillment, 3PL management, or outbound logistics.
• Strong financial acumen with proven experience managing logistics budgets, freight bill audits, and cost-benefit analyses.
• Exceptional analytical skills and a data-driven mindset, with the ability to navigate ERP/WMS data and translate spreadsheets into strategic narratives for leadership.
• Excellent communication and stakeholder management skills, with the ability to "speak the language" of both the warehouse floor and the finance department.

Responsibilities

• Lead regional outbound operations by overseeing the daily fulfillment lifecycle, ensuring 3PL partners meet strict SLAs for order processing, packaging quality, and carrier handoffs.
• Oversee regional fulfillment and outbound shipping budgets, identifying and executing on opportunities to reduce Cost per Order through zone skipping, carrier diversification, and packaging optimization.
• Direct fulfillment analytics by partnering with the Data/Systems team to build and maintain dashboards tracking key performance drivers, including OTIF and shipping margin leakage.
• Collaborate on new product launches and seasonal surges, modeling fulfillment costs and ensuring regional infrastructure is prepared for volume spikes and unique handling requirements.
• Drive the evolution of outbound routing guides, prioritizing cost-effective carrier selection while maintaining the Estimated Delivery Date promised to the customer.
• Integrate exception and recovery data into the continuous improvement process, analyzing failed delivery trends to identify root causes and implement corrective actions that reduce reshipment costs.
• Mentor junior coordinators on analytical rigor, coaching the team on how to use logistics data to justify operational changes and negotiate with regional vendors.
• Lead the strategy for regional reverse logistics and cross-border distribution (e.g., US-to-Canada), optimizing for both tax compliance and customer transit times.

Skills

Analytical skills

Stakeholder management

Communication skills

Data-driven mindset

Education

Bachelor’s degree in Supply Chain, Finance, Business Analytics, or related field

Tools

ERP

WMS

Excel

SQL

Job description

Formlabs, based in Somerville, MA, seeks a Senior Program Manager, Fulfillment to own regional outbound operations and oversee 3PL partners, ensuring high-velocity, cost-effective service. You’ll manage the fulfillment lifecycle, drive cost-per-order improvements, and integrate analytics with business decisions.

You will collaborate on launches, model fulfillment costs for surges, build dashboards with the Data team, and mentor coordinators to translate data into actionable strategies that