Senior Program Manager, Fulfillment

Formlabs; Boston (MA); On-site; USD 120,000 - 160,000; Full time

Job summary

Formlabs is seeking a Senior Program Manager, Fulfillment to oversee regional outbound operations and 3PL partners. You will own the analytics of fulfillment spend, identify margin leakage, and optimize carrier networks while ensuring strong customer experience.

You will model costs for seasonal surges, lead the evolution of routing guides, and mentor coordinators on using data to justify operational changes. US-based multi-region responsibilities.

Qualifications

• Progressive experience in E-commerce fulfillment, 3PL management, or outbound logistics.
• Strong financial acumen with experience managing logistics budgets.
• Exceptional analytical skills with a data-driven mindset.
• Excellent communication and stakeholder management skills.
• Experience translating data into strategic narratives for leadership.
• Bonus: Excel/SQL skills; Shopify fulfillment integration; Total Landed Cost modeling.

Responsibilities

• Lead regional outbound operations by overseeing daily fulfillment lifecycle and 3PL SLAs.
• Oversee regional fulfillment budgets and reduce cost per order via optimization strategies.
• Drive fulfillment analytics with Data/Systems teams and track OTIF and shipping margins.
• Collaborate on product launches and surges, modeling costs for volume spikes.
• Lead regional reverse logistics and cross-border distribution optimization.

Skills

E-commerce fulfillment

3PL management

Outbound logistics

Financial acumen

Analytical thinking

Stakeholder management

Education

Bachelor's degree in Supply Chain/Finance/Analytics

Tools

Excel (Power Query/VBA)

SQL

Shopify fulfillment backend

Job description

About Formlabs:Do you want to change how the world creates?At Formlabs, we're building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we're helping everyone design, prototype, and manufacture faster than ever before.We're a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you're ready to shape the future of fabrication, come build it with us.Your Impact: Formlabs is a team of hands-on builders reinventing how the world makes physical things. As a Senior Program Manager, Fulfillment, you are the guardian of that customer experience. You will oversee our regional 3PL partners, ensuring our outbound engine is both high-velocity and cost-effective. You'll go beyond daily coordination to own the analytics of our fulfillment spend—identifying margin leakage and optimizing our carrier networks. If you are a data-driven professional who wants to sit at the intersection of operational excellence and financial performance, help us deliver the future of fabrication.What You'll Do:Lead regional outbound operations by overseeing the daily fulfillment lifecycle, ensuring 3PL partners meet strict SLAs for order processing, packaging quality, and carrier handoffs.Oversee regional fulfillment and outbound shipping budgets, identifying and executing on opportunities to reduce "Cost per Order" through zone skipping, carrier diversification, and packaging optimization.Direct fulfillment analytics by partnering with the Data/Systems team to build and maintain dashboards tracking key performance drivers, including OTIF (On-Time In-Full) and shipping margin leakage.Collaborate on new product launches and seasonal surges, modeling fulfillment costs and ensuring regional infrastructure is prepared for volume spikes and unique handling requirements.Drive the evolution of outbound routing guides, prioritizing cost-effective carrier selection while maintaining the "Estimated Delivery Date" (EDD) promised to the customer.Integrate exception and recovery data into the continuous improvement process, analyzing "failed delivery" trends to identify root causes and implement corrective actions that reduce reshipment costs.Mentor junior coordinators on analytical rigor, coaching the team on how to use logistics data to justify operational changes and negotiate with regional vendors.Lead the strategy for regional reverse logistics and cross-border distribution (e.g., US-to-Canada), optimizing for both tax compliance and customer transit times.About You:Bachelor's degree in Supply Chain, Finance, Business Analytics, or a related field.Progressive experience in E-commerce fulfillment, 3PL management, or outbound logistics.Strong financial acumen with proven experience managing logistics budgets, conducting freight bill audits, and performing cost-benefit analyses.Exceptional analytical skills and a data-driven mindset, with the ability to navigate ERP/WMS data and translate spreadsheets into strategic narratives for leadership.Excellent communication and stakeholder management skills, with the ability to "speak the language" of both the warehouse floor and the finance department.A proven ability to solve complex operational problems while maintaining a relentless focus on the customer experience and organizational profitability.Bonus Skills:Advanced proficiency in Excel (Power Query/VBA) or SQL for independent data extraction and reporting.Experience with Shopify's back-end fulfillment logic and its integration with global 3PL networks.Familiarity with "Total Landed Cost" modeling and international VAT/Tax implications on regional fulfillment.