3PL Fulfillment Programs Lead

Formlabs; Somerville (MA); On-site; USD 62,000 - 75,000; Full time

Benefits offered by this job

Equity (RSUs)

Job summary

Formlabs is hiring a 3PL Program Manager to be the final link in our global fulfillment chain. You will monitor regional order flows, resolve exceptions, and coordinate with FedEx, UPS, DHL to ensure timely shipping. You will drive inventory reconciliation and support returns across regions.

You will partner with Customer Success to provide real-time updates on delays and aging orders, ensuring accurate labels and compliance. Equity compensation is part of total rewards.

Qualifications

• Bachelor’s degree in Supply Chain, Business Administration, or related field or equivalent experience.
• 1–3 years in fulfillment, warehouse, or logistics coordination in a high-growth e-commerce environment.
• Strong understanding of order-to-cash cycles and basic warehouse operations.
• Exceptional organizational skills and ability to multitask in a fast-paced environment.
• Strong communication skills with internal teams and external 3PL partners.
• Proactive, problem-solving attitude with commitment to high-quality execution and customer satisfaction.

Responsibilities

• Lead daily monitoring of regional order flows and ensure correct synchronization between Shopify, NetSuite, and 3PL warehouse systems.
• Oversee resolution of order exceptions to prevent shipping delays and customer friction.
• Coordinate daily carrier pickups with warehouse staff and carriers like FedEx, UPS, DHL to ensure on-time departures.
• Conduct inventory reconciliation through weekly cycle counts and resolve discrepancies.
• Collaborate with Customer Success to provide real-time updates on high-priority orders and delays.
• Audit outbound packaging and documentation for regional compliance and carrier label requirements.
• Analyze daily fulfillment reports and escalate bottlenecks for aging orders.
• Support regional returns and reverse logistics with proper processing and restocking or disposal.
• Resolve sync errors and ensure stuck orders are cleared within 24 hours.

Skills

Supply chain coordination

Operations management

Communication skills

Multitasking

Problem solving

Education

Bachelor’s degree in Supply Chain or related field

Tools

Shopify

NetSuite

WMS

Job description

Formlabs is hiring a 3PL Program Manager to be the final link in our global fulfillment chain. You will monitor regional order flows, resolve exceptions, and coordinate with FedEx, UPS, DHL to ensure timely shipping. You will drive inventory reconciliation and support returns across regions.

You will partner with Customer Success to provide real-time updates on delays and aging orders, ensuring accurate labels and compliance. Equity compensation is part of total rewards.