Fulfillment Operations Supervisor

WSI (Warehouse Specialists, LLC); Fontana (CA); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Competitive wages

Medical, Dental, Vision

401(k) with employer match

Paid time off

Profit sharing

Job summary

WSI ShippingTree’s Fontana, CA warehouse seeks a Facility Supervisor to lead an omnichannel fulfillment team (D2C and B2B). You will manage schedules, safety, performance, and daily operations to meet customer KPIs.

You will proctor meetings, assist in recruiting, coach a cohesive team, and oversee inventory cycles, cycle counts, and WMS-driven tasks in a fast-paced environment. Excellent communication and leadership required.

Qualifications

• Minimum 2 years of leadership experience.
• Minimum 2 years of experience in a warehouse environment.
• Forklift certification (Powered Industrial Truck) preferred.
• Knowledge of Excel, databases, and analytics.
• Strong communication and coaching abilities.
• Ability to work in a fast-paced, high-volume distribution setting.

Responsibilities

• Manage schedules, including break times, timecards, PTO, and portal entries.
• Oversee policies and lead daily team activities and meetings.
• Coach and develop staff while ensuring safety and KPI attainment.
• Handle customer-facing issue resolution and assist recruiting.
• Oversee inventory cycle counts and physical inventories.
• Proctor meetings and assist in weekly lead planning.
• Cross-train to cover supervision in other areas as needed.

Skills

Receiving

Putaway

Wave planning

Replenishment

Picking

Shipping

Troubleshooting

Team leadership

Communication

Education

Powered Industrial Truck Certified

Tools

WMS system

Job description

We are seeking a Facility Supervisor for WSI ShippingTree’s Fontana, CA warehouse to assist in leading our omnichannel fulfillment team (D2C and B2B). You will oversee employee schedules, personnel policies, and performance management. Address customer issues, assist in recruiting, and ensure effective team planning. Proctor meetings, oversee inventory processes, and maintain safety as the number one priority. This salary position will report to the Assistant Facility Manager.

DUTIES AND ACCOUNTABILITIES:

• Manage schedules, including break times, timecards, PTO, and time in the Customer Portal.
• Oversee and assist in WSI Ops & personnel policies.
• Manage performance and ensure dock meetings occur.
• Handle customer-facing direct issue resolution.
• Assist in recruiting.
• Ensure effective process, team planning, and sharing of days using operational best practices.
• Review weekly financial questions and document issues.
• Conduct monthly BPM meetings with other WSI Employees.
• Proctor and take notes for the weekly lead meeting.
• Oversee Inventory Cycle Counts and Physical Inventories.
• Ensure completion of all customer KPIs.
• Cross-train to cover direct supervision for other WSI areas as needed.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Expert knowledge in receiving, putting away, wave planning, replenishment, picking, shipping, and troubleshooting.
• Fulfillment experience in managing a high volume distribution account, and managing priorities that vary.
• Experience utilizing a modern, full system-directed, task-driven, RF scanning environment - WMS system.
• Knowledge of maintenance, cycle counting programs, inventory control adjustments, research, and reconciliation.
• Ability to build, coach, and maintain a cohesive team.
• Ability to communicate clearly and concisely.

PREFERRED EDUCATION AND EXPERIENCE:

• Minimum 2 years of leadership experience.
• Minimum 2 years of experience in a warehouse environment.
• Powered Industrial Truck Certified (forklift, reach truck, order picker, walkie rider).
• Knowledge of Excel spreadsheets, database management, and analytics.

PHYSICAL CAPABILITIES AND REQUIREMENTS:

• Ability to use hands and fingers for computer keyboarding, and answer phone calls.
• Ability to communicate via the telephone using speaking and hearing skills.
• Required to wear Personal Protective Equipment (PPE) provided by the company.

BENEFITS AND TOTAL REWARDS:

• Competitive wages, and opportunities for advancement.
• Medical, Dental, Vision, Critical Illness, Accident, and Flexible Spending Plans available.
• Company-paid Short/Long-term Disability, Life Insurance, and Employee Assistance plans.
• Company-paid Time-Off (PTO), Sick Leave, and Holiday Pay.
• Retirement 401(k) Plan with Discretionary Employer Match, and Profit Sharing.