Fulfillment Operations Supervisor

Warehouse-Specialists,-LLC-2; Fontana (CA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Plan with Employer Match

PTO, Sick Leave, Holiday Pay

Life Insurance & Disability

Employee Assistance Program

Job summary

WSI ShippingTree in Fontana, CA seeks a Facility Supervisor to lead an omnichannel fulfillment team (D2C and B2B) and oversee schedules, policies, and performance management. You will address customer issues, assist in recruiting, and ensure effective planning; this salary role reports to the Assistant Facility Manager.

Responsibilities include managing shifts, optimizing operations, coordinating inventory counts, and maintaining safety as a core priority, with cross-training to cover other WSI

Qualifications

• Leadership experience in a warehouse setting
• Experience with high-volume fulfillment operations
• Familiar with RF scanning and WMS
• Strong communication and coaching abilities
• Forklift certification preferred

Responsibilities

• Oversee schedules and timecards
• Lead safety and KPI adherence
• Resolve customer issues
• Coordinate inventory cycle counts
• Proctor meetings and support leadership
• Cross-train for other areas

Skills

Warehouse leadership

RF scanner/WMS

Inventory management

Team coaching

Clear communication

Education

High school diploma or equivalent

Tools

WMS software

Microsoft Excel

Job description

We are seeking a Facility Supervisor for WSI ShippingTree’s Fontana, CA warehouse to assist in leading our omnichannel fulfillment team (D2C and B2B). You will oversee employee schedules, personnel policies, and performance management. Address customer issues, assist in recruiting, and ensure effective team planning. Proctor meetings, oversee inventory processes, and maintain safety as the number one priority. This salary position will report to the Assistant Facility Manager.

DUTIES AND ACCOUNTABILITIES

• Manage schedules, including break times, timecards, PTO, and time in the Customer Portal.
• Oversee and assist in WSI Ops & personnel policies.
• Manage performance and ensure dock meetings occur.
• Handle customer-facing direct issue resolution.
• Ensure effective process, team planning, and sharing of days using operational best practices.
• Review weekly financial questions and document issues.
• Conduct monthly BPM meetings with other WSI Employees.
• Proctor and take notes for the weekly lead meeting.
• Oversee Inventory Cycle Counts and Physical Inventories.
• Ensure completion of all customer KPIs.
• Cross-train to cover direct supervision for other WSI areas as needed.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Expert knowledge in receiving, putting away, wave planning, replenishment, picking, shipping, and troubleshooting.
• Fulfillment experience in managing a high volume distribution account, and managing priorities that vary.
• Experience utilizing a modern, full system-directed, task-driven, RF scanning environment - WMS system.
• Knowledge of maintenance, cycle counting programs, inventory control adjustments, research, and reconciliation.
• Ability to build, coach, and maintain a cohesive team.
• Ability to communicate clearly and concisely.

PREFERRED EDUCATION AND EXPERIENCE

• Minimum 2 years of leadership experience.
• Minimum 2 years of experience in a warehouse environment.
• Powered Industrial Truck Certified (forklift, reach truck, order picker, walkie rider).
• Knowledge of Excel spreadsheets, database management, and analytics.

PHYSICAL CAPABILITIES AND REQUIREMENTS

• Ability to use hands and fingers for computer keyboarding, and answer phone calls.
• Ability to communicate via the telephone using speaking and hearing skills.
• Required to wear Personal Protective Equipment (PPE) provided by the company.

BENEFITS AND TOTAL REWARDS

• Competitive wages, and opportunities for advancement.
• Medical, Dental, Vision, Critical Illness, Accident, and Flexible Spending Plans available.
• Company-paid Short/Long-term Disability, Life Insurance, and Employee Assistance plans.
• Company-paid Time-Off (PTO), Sick Leave, and Holiday Pay.
• Retirement 401(k) Plan with Discretionary Employer Match, and Profit Sharing.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.