Fulfillment Operations Leader

Nature's Sunshine Products; Spanish Fork (UT); On-site; USD 48,000 - 68,000; Full time

Job summary

Nature's Sunshine Products is seeking a Fulfillment Supervisor to oversee daily fulfillment operations, ensuring orders are processed accurately and on time. The role provides supervision and support to fulfillment staff while coordinating staffing, workflow, and order priorities to meet service levels.

You will work closely with Customer Service, Warehouse Operations, Inventory Control, Transportation, and Quality to maintain efficient order fulfillment and address operational challenges in a

Qualifications

• Strong knowledge of fulfillment operations including picking, packing, shipping, inventory movement and order processing.
• Working knowledge of shipping procedures, inventory controls, carrier requirements, GMP expectations, and customer service standards.
• Demonstrated ability to supervise, coach, develop, and manage employee performance.
• Ability to balance staffing, workload, service levels and changing order priorities.
• Strong problem-solving, organizational, and communication skills.

Responsibilities

• Supervise daily fulfillment operations, including picking, packing, shipping, inventory movements, and order execution.
• Ensure customer orders are completed accurately and within established service expectations.
• Coordinate staffing, workload, workflow, and order priorities to support daily operational needs.
• Monitor and address operational challenges in a fast-paced fulfillment environment.
• Provide day-to-day leadership and direction to fulfillment employees.
• Coach and develop employees through ongoing feedback, training, and performance management.
• Ensure fulfillment activities follow established shipping procedures, inventory controls, carrier requirements, GMP expectations, and service standards.
• Partner with Customer Service, Warehouse Operations, Inventory Control, Transportation, and Quality to support efficient order fulfillment and resolve operational issues.

Skills

Fulfillment operations

Staff supervision

Shipping procedures

Inventory controls

Communication

Job description

Nature's Sunshine Products is seeking a Fulfillment Supervisor to oversee daily fulfillment operations, ensuring orders are processed accurately and on time. The role provides supervision and support to fulfillment staff while coordinating staffing, workflow, and order priorities to meet service levels.

You will work closely with Customer Service, Warehouse Operations, Inventory Control, Transportation, and Quality to maintain efficient order fulfillment and address operational challenges in a