Fulfillment Operations Lead

Nature's Sunshine Products, Inc.; Spanish Fork (UT); On-site; USD 45,000 - 65,000; Full time

Job summary

Nature's Sunshine Products, Inc. is seeking a Fulfillment Supervisor to oversee daily fulfillment operations, ensuring orders are processed accurately, efficiently, and on time.

You will supervise and support fulfillment staff, coordinate staffing, workflow, and priorities, and partner with cross-functional teams to meet service and quality goals. Join a team focused on sustainable processes and bringing natural wellness to customers worldwide, with emphasis on collaboration across Customer

Qualifications

• Strong knowledge of fulfillment operations, including picking, packing, shipping, inventory movement, and order processing.
• Working knowledge of shipping procedures, inventory controls, carrier requirements, GMP expectations, and customer service standards.
• Demonstrated ability to supervise, coach, develop, and manage employee performance.
• Ability to balance staffing, workflow, service levels, and changing order priorities.
• Strong problem-solving, organizational, and communication skills.
• Ability to work effectively in a fast-paced environment and collaborate across multiple departments.

Responsibilities

• Supervise daily fulfillment operations, including picking, packing, shipping, inventory movements, and order execution.
• Ensure customer orders are completed accurately and within established service expectations.
• Coordinate staffing, workload, workflow, and order priorities to support daily operational needs.
• Monitor and address operational challenges in a fast-paced fulfillment environment.
• Provide day-to-day leadership and direction to fulfillment employees.
• Coach and develop employees through ongoing feedback, training, and performance management.
• Ensure fulfillment activities follow established shipping procedures, inventory controls, carrier requirements, GMP expectations, and service standards.
• Partner with Customer Service, Warehouse Operations, Inventory Control, Transportation, and Quality to support efficient order fulfillment and resolve operational issues.

Skills

Fulfillment operations

Supervision

Coordination

Communication

Problem-solving

Cross-functional collaboration

Job description

Nature's Sunshine Products, Inc. is seeking a Fulfillment Supervisor to oversee daily fulfillment operations, ensuring orders are processed accurately, efficiently, and on time.

You will supervise and support fulfillment staff, coordinate staffing, workflow, and priorities, and partner with cross-functional teams to meet service and quality goals. Join a team focused on sustainable processes and bringing natural wellness to customers worldwide, with emphasis on collaboration across Customer