Fulfillment Operations Lead - Training & Efficiency

NSP; Spanish Fork (UT); On-site; USD 50,000 - 75,000; Full time

Job summary

Nature's Sunshine is seeking a Lead Fulfillment Specialist to provide day-to-day operational leadership for fulfillment activities, ensuring orders are processed accurately, efficiently, and on time. This role serves as a subject matter expert, coordinating workflows, resolving issues, and training team members without formal supervisory authority.

You will drive continuous improvement, supporting Customer Service, Inventory Control, and Warehouse teams to optimize service performance and

Qualifications

• Expert knowledge of end-to-end fulfillment operations.
• Ability to balance priorities in a fast-paced environment.
• Strong problem-solving and escalation handling.
• Experience training and guiding team members.

Responsibilities

• Coordinate daily fulfillment activities, including work assignments and priorities.
• Monitor service levels, productivity, and order execution.
• Balance competing priorities and adjust workflow as needed.
• Serve as a subject matter expert for fulfillment processes and shipping requirements.
• Identify and resolve escalated operational issues to ensure on-time fulfillment.
• Provide coaching and day-to-day guidance to team members.
• Lead onboarding and ongoing training for new and existing staff.
• Support continuous improvement to enhance efficiency and performance.
• Serve as primary operations contact for Customer Service, Inventory Control, and Warehouse leadership.

Skills

Fulfillment operations

Workload coordination

Problem solving

Team training

Organizational skills

Cross-functional collaboration

Continuous improvement

Job description

Nature's Sunshine is seeking a Lead Fulfillment Specialist to provide day-to-day operational leadership for fulfillment activities, ensuring orders are processed accurately, efficiently, and on time. This role serves as a subject matter expert, coordinating workflows, resolving issues, and training team members without formal supervisory authority.

You will drive continuous improvement, supporting Customer Service, Inventory Control, and Warehouse teams to optimize service performance and