Fulfillment Operations Lead: Process & Training

Nature's Sunshine Products; Spanish Fork (UT); On-site; USD 52,000 - 76,000; Full time

Job summary

Nature's Sunshine Products, Inc. is seeking a Lead Fulfillment Specialist to provide day-to-day operational leadership for fulfillment activities, ensuring orders are processed accurately, efficiently, and on time.

This role serves as a subject matter expert and leads workflow coordination and issue resolution. You will train and coach team members, onboard new staff, and collaborate with Customer Service, Inventory Control, Warehouse Operations, and Distribution leadership to drive continuous

Qualifications

• Expert knowledge of end-to-end fulfillment operations, including order processing, shipping requirements, workflow coordination, and issue resolution.
• Demonstrated ability to coordinate daily workloads, balance resources, and manage competing priorities in a fast-paced environment.
• Strong problem-solving skills with the ability to resolve complex or escalated operational issues.
• Ability to train, coach, and provide day-to-day guidance to team members.
• Strong organizational, communication, and collaboration skills.
• Ability to work effectively across departments and serve as a key operational resource for fulfillment activities.
• Demonstrated ability to support continuous improvement and identify opportunities to improve operational efficiency and service performance.

Responsibilities

• Coordinate daily fulfillment activities, including work assignments, workflow, order priorities, and resource allocation.
• Monitor fulfillment activities to ensure service levels, productivity, and order execution expectations are achieved.
• Balance priorities across multiple fulfillment activities and adjust workflow based on changing operational needs.
• Serve as a subject matter expert and resource for fulfillment processes, shipping requirements, workflow coordination, and issue resolution.
• Identify and resolve escalated operational issues to support timely and accurate order fulfillment.
• Provide day-to-day guidance, coaching, and support to fulfillment team members without formal supervisory authority.
• Lead the onboarding and training of new employees and provide ongoing training to existing team members.
• Support continuous improvement efforts to enhance fulfillment processes, efficiency, and service performance.
• Serve as the primary operational contact for Customer Service, Inventory Control, Warehouse Operations, and Distribution leadership regarding daily fulfillment execution.

Skills

Fulfillment operations

Workflow coordination

Operational excellence

Team coaching

Cross-functional collaboration

Problem solving

Process improvement

Job description

Nature's Sunshine Products, Inc. is seeking a Lead Fulfillment Specialist to provide day-to-day operational leadership for fulfillment activities, ensuring orders are processed accurately, efficiently, and on time.

This role serves as a subject matter expert and leads workflow coordination and issue resolution. You will train and coach team members, onboard new staff, and collaborate with Customer Service, Inventory Control, Warehouse Operations, and Distribution leadership to drive continuous