Fulfillment Operations Leader

Numotion; South Carolina; On-site; USD 90,000 - 130,000; Full time

Job summary

Numotion is seeking a Director of Operations Fulfillment to oversee shipping/receiving, inventory, assembly, and delivery at the branch level in Charleston, SC. You will manage a team to ensure exceptional customer service, safe and efficient operations, and alignment with revenue goals.

The role requires strong leadership, extensive operational experience, and willingness to travel across the regional zones.

Qualifications

• Bachelor’s degree in a related field or equivalent combination of education and related experience.
• Minimum of five years of operational work experience.
• Minimum of two years of supervisory experience, including leading, mentoring and/or coaching.
• Must possess a valid State Driver’s License, and acceptable driving record.
• Must be willing and able to travel frequently across geographical zone locations.
• Ability to remain focused while handling multiple tasks, responsibilities, and projects.

Responsibilities

• Lead and direct the operations fulfillment team, assuring a prominent level of customer satisfaction and retention.
• Hire, develop, coach, and manage staff performance.
• Oversee all warehouse activities including shipping/receiving, physical inventory, product returns, and availability of clean rental/demo equipment.
• Provide all required inventory reports within the assigned territory.
• Provide insights and action plans to improve operations being measured.
• Work cross functionally to coordinate equipment procurement and delivery, to ensure quality and timely provision of service.
• Partner with cross functional leaders for delivery planning of equipment orders to maintain order processing efficiency and deliver revenue goals.
• In conjunction with all other Numotion departments, address and resolve escalations in the timeframes outlined in procedures.
• Ensure quality to increase customer satisfaction and improve turnaround times.
• Assure distribution routes are effectively scheduled and managed.
• Lead and implement Numotion’s best practices and drives universal operational processes within the territory.
• Utilize reporting database to optimize business outcomes.
• Assure direct reports effectively support the needs of internal and external customers
• Ensure all activities and operations are carried out in strict compliance with company and government processes/regulations.
• Perform other related duties as assigned.
• Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission.
• Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.

Skills

Operational experience

Supervisory experience

Driver's license

Travel willingness

Multitasking

Education

Bachelor’s degree or equivalent

Tools

MS Word

MS Excel

PowerPoint

Outlook

Job description

Numotion is seeking a Director of Operations Fulfillment to oversee shipping/receiving, inventory, assembly, and delivery at the branch level in Charleston, SC. You will manage a team to ensure exceptional customer service, safe and efficient operations, and alignment with revenue goals.

The role requires strong leadership, extensive operational experience, and willingness to travel across the regional zones.